Overview
Hilton Boston Park Plaza is looking for an Assistant Reservations Manager to join the Reservations Team. This is one of Boston's most historic hotels, with a premier Back Bay location, with Boston Common and the Public Garden just steps away from the hotel.
What will I be doing?
- Oversees the efficient operation of the reservations department and the group reservation process to accommodate guest needs and maximize revenue.
- Interviews, trains, supervises, counsels, schedules and evaluates staff.
- Processes group reservation information including rooming lists, suites, resumes and billing requirements.
- Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office.
- Processes reservation request calls as appropriate, assists internal and external customers.
- Coordinates and implements department activities and projects. Provides clerical support and assistance to management.
What are we looking for?
The ideal candidate has a minimum of 2 years of Front Office / Reservations supervisory experience, excellent communication skills, is a team player, and has a genuine passion for delivering exceptional customer service.
Demonstrated Hospitality values : Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.Key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.Shift Pattern
Typical schedule will be Monday - Friday, 9 : 00 AM – 6 : 00 PM, with flexibility to work some weekends when needed.
The Benefits
Access to pay when you need it through DailyPayMedical Insurance Coverage – for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program : 100 nights of discounted travelParental leave to support new parentsDebt-Free Education through Guild Education (college degrees and professional certifications)401K plan and company matchHilton Shares : employee stock purchase program (ESPP) with 15% discountCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programsAvailable benefits may vary by property terms and applicable collective bargaining agreementWork Location
Hilton Boston Park Plaza
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Call Center and Reservations
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
ManagementIndustries
HospitalityJ-18808-Ljbffr