Client Relationship Leader II

Job Description

KLJ is seeking a dynamic Client Relationship Manager to lead business development, client engagement, and project delivery within a defined practice area. This seller-doer role blends technical expertise with client-facing strategy to grow accounts, lead cross-functional teams, and ensure exceptional service across multiple ongoing projects.

Key Responsibilities

• Build and maintain long-term client relationships; serve as a primary point of contact
• Develop client development plans and track opportunities using CRM tools
• Lead or support project pursuits, including proposals, scopes, and budgeting
• Oversee project performance, team collaboration, and contract execution
• Monitor key project metrics such as budget, timeline, and client satisfaction
• Mentor team members in client service and project management best practices
• Provide input on operational decisions, staffing, and account growth
• Represent KLJ at industry events and in the community

Qualifications

Salary expectation for this role will fall between $100,000 and $140,000.

Job Summary

Provides high level seller-doer support for a mix of client relationships, business development, and project delivery within an established practice area. Contributes to and oversees efforts designed to expand and extend client relationships to help meet sales goals by leveraging the organization's expertise and capabilities. Constructs detailed client development and retention plans in partnership with senior operational leadership to guide business growth activities and priorities. Mentors and guides staff in project and client relationship management tactics. This position involves driving implementation and regular use of collaborative tools such as CRM to track opportunities, activities, and client relationships across the assigned area of responsibility. Serves as a key technical support liaison between clients and KLJ; responsible for communications, linking KLJ's leadership with new client needs and for potential concerns addressed; has a strategic long-term role in building and extending client relationships. Oversees cross-functional teams of technical professionals and subject matter experts to execute client project work on mid-level and / or multiple concurrent projects, including budgets, tracking hours and expenses, task completion, compliance documentation, and managing contractual obligations to deliver the project as defined in the contract. Monitors and manages a portfolio of diverse projects, having a comprehensive knowledge of the clients and projects in the portfolio. Develops, gathers, and reports the results of metrics and key performance indicators that describe and analyze the state of the portfolio and client relationship(s). As appropriate, leads the development of project proposals, cost estimates, scope, schedules, work breakdown structure (WBS) tasks, and resource plans for specific client pursuits and initiatives. Responsible for monitoring, managing, and evaluating project supervisors / leaders assigned to specific projects. Mentors staff to support their growth and professional development. Manages and provides performance guidance and leadership to assigned staff. Utilizes subject matter expertise to confer with project staff to provide technical advice and resolve problems. Proactively builds trust and establishes a positive working relationship with clients to ensure their satisfaction; obtains feedback to ensure that project efforts are meeting client expectations for contracted time, cost, and performance; acts as a primary contact for addressing client inquiries and concerns.

Job Duties

Actively engages in direct contact with clients and prospects, and is responsible for using personal contacts to develop long-term client relationships. Schedules meetings with existing and potential clients for the purpose of introducing or reminding clients of KLJ's capabilities; utilizes technical staff to augment and assist as needed. Utilizes networking contacts, professional organizations, and conferences as a dedicated pipeline to generate client leads and provide new projects from past, existing, and future clients. Employs competitive intelligence, market data, CRM, and available business intelligence tools to identify and pursue opportunities with the highest probability of success. Proactively updates and maintains databases containing client and project information. Assists practice area leaders with strategizing, preparing, and executing client development plans and programs. Collaborates with project managers to monitor and track project metrics, estimated time to completion, and to deliver budgeted margin for a portfolio of client-specific projects, taking corrective action as needed to deliver high-quality, value-added services. Reports to operational leadership on planned and proposed sales activities against goals, and progress with generating assigned sales goals and a defined volume of new business. Prepare and review project reports and deliverables, including models, calculations, drawings, construction plans and specifications, permitting packages, and documents for final deliverables. Participate in project kick-off meetings with key stakeholders. Participate in problem project reviews, providing input about root cause issues and potential solutions. Provide regular project reporting and updates to clients, technical area, and business unit managers, identifying emergent issues with client needs, requests, concerns, project risk and budget. Monitor accounts receivable (AR) and unbilled revenue, addressing issues as needed. Remain current in the latest Client Relationship Management and Sales techniques. Exercise responsible and ethical decision-making regarding company funds, resources, and adhere to policies and procedures. Perform additional responsibilities as required by business needs.

Qualifications

Additional Information

Hours and Travel : This position requires 40 hours per week with 70% in the office and 30% out of the office.

Salary : Between $100,000 and $140,000.

Establishing Personal Capability : This section outlines the physical and developmental expectations and accommodations.

The physical demands described represent those that must be met to perform essential functions. Reasonable accommodations may be made. The employee may frequently sit, stand, walk, stoop, kneel, twist, crouch, and crawl; use hands to handle or feel objects; and reach with hands and arms. The employee may talk or hear and communicate clearly. The employee must be able to walk on uneven terrain up to two miles per day; lift up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally. Specific vision abilities include close vision, color vision, depth perception, and focus adjustment.

Hours and Travel

This position requires 40 hours per week, with travel as necessary.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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