Desktop Support Technician - IS Infrastructure - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Desktop Support Technician – IS Infrastructure – Full Time (Non-Exempt, Non-Union)

The Desktop Support Technician provides hands-on support for desktop hardware, software and peripherals for Keck Medicine of USC end users at hospitals and clinic locations. The role focuses on imaging PCs, laptops and MACs using SCCM and Casper, maintaining and repairing workstations, installing printers, activating network ports and performing desktop patching in the IDF. The technician assists remote users and remote sites, including user and departmental moves as required.

Essential Duties

• Provide technical and troubleshooting assistance to Keck Medicine of USC end users.
• Deliver superior customer service, training and support to end users.
• Adhere to Keck Medicine of USC IT processes and practices.
• Identify and recommend process improvements to the IT Client Services team.
• Communicate and escalates customer service issues to management for efficient resolution.
• Assist in installation, repair and maintenance of workstations at all hospitals and clinic locations.
• Prepare defective parts for shipment to manufacturer and maintain parts inventory.
• Attend vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Perform on-call duties as required.
• Perform other duties as assigned.

Required Qualifications

Preferred Qualifications

Required Licenses / Certifications

Compensation

The hourly rate range for this position is $25.00 – $39.69.

J-18808-Ljbffr