Customer Care Specialist

Customer Care Specialist (CCS)

The Customer Care Specialist (CCS) serves as the customer's primary point of contact from the time a new loss is received until the project moves into production. The CCS ensures clear communication, fast response, and a seamless transition between departments. Acting as the "quarterback" of the customer experience, this role coordinates between the customer, insurance adjuster, and Paul Davis team members to keep the process moving efficiently and professionally.

Benefits include 401(k), company car, competitive salary, dental insurance, health insurance, and vision insurance.

Compensation : $50,000.00 - $75,000.00 per year.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision :

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values :

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission :

To provide opportunities for great people to deliver Best in Class results