Service Manager

The Mermaid Inn  is seeking a service-minded restaurant floor manager to complete its leadership team.

The ideal candidate will bring a tangible joy to work every day. We have designed this role to maximize time on the floor with our staff and guests. Administrative centricity will include ensuring the successful execution of our sequence of service, as well as overseeing parts of the front of house schedule. (7 Shifts experience a plus) Having an eagle eye for the happenings in the dining room is essential. Although we are an accessible brand that embraces a casually sophisticated vibe in our restaurants, the core of our operation is built on strong fundamentals and an unwavering commitment to giving our guests an outstanding experience. Our leadership team is made up of people who live for the joy of providing genuine and thoughtful hospitality in everything they do.

Requirements and responsibilities :

• Reports to the Owner
• Communicates, coordinates, and cooperates with all crew members
• Interacts with the restaurant guests, suppliers, and members of the community with an upbeat personality
• Helps control restaurant financial objectives including labor costing forecast
• Monitors the inventory of all restaurant operating materials, paper goods, small wares, and merchandise
• Effectively communicate and work closely with the Chef and all back of the house crew members
• Conducts daily briefings / pre-shift meetings to obtain optimal results
• Builds relationships with the restaurant guests and handles guest complaints efficiently
• Ensures that the restaurant is Department of Health compliant at all times

Skills / Qualifications

The Mermaid Group is a proud EOE.