Business Service Manager

Business Service Manager

Are you passionate with determination to tackle evolving business challenges across the Coaching and Community Building Portfolio? Are you so mission-oriented that you get restless if you are not making a difference? Are you a process thinker at heart with a proven track record of promoting change while building alignment across teams? Then this role is for you!

Reporting directly to the Managing Director, Product and Design, you are responsible for building and maturing Year Up United's Coaching and Community Building portfolio of experiences (i.e. services, digital products, processes, tools, and KPIs) that drive our Coaching and Community Building business processes. You will lead functional strategic initiatives for the Coaching and Community Building, serving as a change agent for data-driven decision making and forming cross-functional autonomous teams that design, test, and implement solutions to functional problems that you've clearly defined. You will deeply understand how to balance opportunities for continuous improvement with promoting opportunities for functional transformation. You will build a culture of joy and purpose by working with UX designers and Lean process improvement experts to gather user insights and data to routinely inform your service's strategy. You will often collaborate with Subject Matter Experts and Technology leaders to envision, research, and ideate on possibilities for 'how to accomplish' the Coaching and Community Building vision. You will be responsible for working with your manager to generate annual and quarterly priorities across your service's portfolio of experiences.

This is a unique opportunity to have an impact on a mission-driven organization with ambitious goals to scale its mission and serve more talent. In keeping with Year Up United's values, the Business Service Manager will also have the opportunity to interact with students on an individual level, as a group facilitator and advocate.

Key Responsibilities

Product Planning :

• Define and lead initiatives that transformation Year Up United's Coaching and Community Building strategy so that Year Up United can evolve its business and scale its mission
• Support operationalizing Business Service Management standards for employing industry best-practices, KPIs, process improvement, competitive analysis, internal metrics, and end-user needs
• Initiate and lead SME and functional conversations to cultivate strong relationships with leaders, build shared roadmaps, collaborate to align on goals and priorities within your service
• Serve as the portfolio Coaching and Community Building SME and decision-maker for your service's transformation teams
• Provide direction for the activities of digital agile teams by deeply collaborating with Digital Product Managers, UX Leads, instructional designers, and program designers
• Support dot-connecting between organizational impact objectives, your service, program, sales, Grads of Life, YUPRO, innovation, and technology teams to achieve functional objectives

Research, Design, and Development :

Quality Control :

Year Up United Citizen :

Sample Deliverables

Qualifications

Salary Range : $95,000 - $140,000

Compensation & Benefits

ORGANIZATION DESCRIPTION : Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adultsno matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our countrya gap that Year Up United is determined and positioned to close through three interconnected strategies : providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate