Talent.com
Client Service Manager

Client Service Manager

The BoundaryNew York, NY, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage.

Responsibilities

Client Strategy & Relationship Management

  • Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers.
  • Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates.
  • Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases.

Account Growth & Commercial Development

  • Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history.
  • Escalates growth opportunities to Senior Managers or Directors with context and supporting insights.
  • Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams.

    • Client Delivery Governance

  • Ensures timely briefing, documentation, and tracking of deliverables.
  • Owns regular client check-ins during live projects, ensuring expectations are clearly set and updates are shared.
  • Supports project debriefs and feedback loops, helping track satisfaction and delivery alignment.

    • Cross-Functional Collaboration

  • Works closely with Project Managers to ensure client briefs are clearly communicated and deliverables are on track.
  • Flags risks, delays, or client concerns early and helps coordinate appropriate responses.
  • Participates in project kickoff, midpoint, and wrap-up meetings as the CS representative.

    • Team Leadership & Capability Development

  • Mentors Coordinators and junior team members in client etiquette, documentation quality, and service mindset.
  • Shares feedback with Senior Managers on process friction points and team development needs.

    • Process & Tools Optimisation

  • Maintains CRM records, project documentation, and communication logs in an organized and consistent manner.
  • Supports testing and roll-out of new tools, templates, and workflows within the CS team.
  • Helps document common client questions or challenges to inform SOP development.

    • Reporting, Feedback & Escalation Management

  • Keeps client satisfaction and project feedback up to date in HubSpot or other CRM platforms.
  • Flags service issues or communication gaps to senior team members with clear documentation.
  • Tracks key account milestones and supports preparation of quarterly tiering review inputs.

    • Hiring & Onboarding

  • Provides feedback during hiring process for Coordinator roles.
  • Assists in onboarding and training of new Coordinators by sharing role expectations and account context.

    • Requirements

  • 3–5 years in client-facing or agency coordination roles
  • Hands-on experience managing day-to-day client communication
  • Strong organizational and time management skills
  • Skilled in briefing, documentation, and stakeholder follow-ups
  • Basic understanding of project management principles
  • Familiar with tools like HubSpot, Google Workspace, Monday.com
  • Comfortable leading meetings and calls independently
  • Strong problem-solving and multitasking ability
  • Undergraduate degree preferred

    • Benefits

  • Salary : $70 to 90k per annum depending on experience
  • Bonus Scheme : based on annual company performance
  • Retirement Plan (401k)
  • Health Care Plan (Medical, Dental & Vision)
  • Gym membership
  • Fantastic office environment in a nice location
    • serp_jobs.job_alerts.create_a_job

    Client Service Manager • New York, NY, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Manager, Client Services

    Manager, Client Services

    Zelis Healthcare, LLCMorristown, NJ, United States
    serp_jobs.job_card.full_time
    Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Client Operations

    Manager, Client Operations

    IPG MediabrandsNew York, NY, United States
    serp_jobs.job_card.full_time
    IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE : IPG).IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients acr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CPG Client Manager

    CPG Client Manager

    NTT DATANew York, NY, US
    serp_jobs.job_card.full_time
    NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world.The sectors where we have activities include : telecommunications, finance, in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Services Manager

    Client Services Manager

    TatariNew York, NY, US
    serp_jobs.job_card.full_time
    Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds moreto grow their business using linear and st...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager Client Solutions

    Manager Client Solutions

    AcostaBloomfield, NJ, US
    serp_jobs.job_card.full_time
    As a Client Solutions Manager, you will serve as the primary liaison and trusted expert between our organization and key clients. You'll lead strategic initiatives, drive retail performance, and ens...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    ArcesiumNew York, NY, US
    serp_jobs.job_card.full_time
    Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Director

    Client Services Director

    World Wide TechnologyNew York, NY, US
    serp_jobs.job_card.full_time
    The Client Services Director should possess the following required skills : .Work & Industry Experience : Candidates should have 15+ years of solution and delivery experience including work within a M...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Associate

    Client Services Associate

    MarketAxessNew York, NY, US
    serp_jobs.job_card.full_time
    The Client Services Associate will provide a central first-line Client Service and Operational Support function for our institutional clients. It is imperative that the Client Services Associate ens...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Services - Senior Manager

    Client Services - Senior Manager

    Direct AgentsNew York, NY, US
    serp_jobs.job_card.full_time
    Senior Client Services Manager.Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.This...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Relations Manager

    Client Relations Manager

    Internet BrandsNewark, NJ, US
    serp_jobs.job_card.full_time
    Client Relations Manager at Martindale-Avvo Newark, NJ.Martindale-Avvo is seeking a proven change leader and culture builder to join our Account Management leadership team as a Client Relations Ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director, Client Services (Experiential)

    Director, Client Services (Experiential)

    WassermanNew York, NY, United States
    serp_jobs.job_card.full_time
    Wasserman is hiring a Director of Client Services to join our Experiential Team.The Director, Client Services is a senior position with responsibility for overseeing the successful delivery of proj...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Client Service Manager

    Client Service Manager

    SpecialtyRxRidgefield Park, New Jersey, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Client Service Manager_Brooklyn, Queens and Long Island, NY.SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities.S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Client Service Project Manager - Hybrid

    Senior Client Service Project Manager - Hybrid

    Toppan MerrillNew York, NY, US
    serp_jobs.job_card.full_time
    Senior Client Service Project Manager.Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Private Client Manager II

    Private Client Manager II

    Bank of AmericaNew York, NY, US
    serp_jobs.job_card.full_time
    Bank Of America Job Opportunity.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Project Manager

    Client Services Project Manager

    EpiqNew York, NY, US
    serp_jobs.job_card.full_time
    It's fun to work at a company where people truly believe in what they are doing!.An EMS Project Manager (PM) will serve as a leader in successfully managing assigned client relationships through ef...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Service Manager

    Client Service Manager

    Canon USANew York, NY, US
    serp_jobs.job_card.full_time
    Responsible for all activities for a specifically assigned large customer account.Responsibilities include maintaining compliance with established standards and policies for the operation, managing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Client Success Manager

    Enterprise Client Success Manager

    AdditionNew York, NY, US
    serp_jobs.job_card.full_time
    Enterprise Client Success Manager.At Addition Wealth, we're on a mission to redefine financial health by making personalized financial expertise inclusive and accessible to everyone.Through innovat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Solution Manager

    Client Solution Manager

    Genesis10New York, NY, US
    serp_jobs.job_card.temporary
    Genesis10 is currently seeking a Client Solution Manager with our client in their New York, NY or San Francisco, CA location. This is a 10-month contract position.This is a hybrid position and must ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days