Scheduled Services Coordinator

Description :

Eversys is a Swiss based company, which was founded in 2009 by a team of engineers with significant experience in the development of leading-edge espresso solutions, conceived and delivered over the past 30 years. Eversys Inc, a wholly owned subsidiary of Eversys Switzerland, is positioning itself to become the leading commercial espresso machine supplier in North America.

Job Description :

The Scheduled Services Coordinator will be responsible for managing all aspects of Eversys Scheduled Services, primarily the coordination of Eversys technicians and Service Resources to schedule Preventative Maintenance visits and installations. The Scheduled Services Coordinator will be expected to execute processes and standards that improve the e?ciency, functionality, and quality of the Eversys After-Sales customer experience. The position will engage with multiple company departments, external service partners, and direct clients, which will require strong time management, communication, and customer care skills.

Responsibilities Include :

• Manage execution of service plan performance standards, workorder protocols, NTE standards, etc.
• Create and enhance processes around all aspects of Scheduled Services management, beginning with machine installation logistics and maintained throughout machine life cycle
• Responsibly manage the scheduling of Service Resources (SR's) and Eversys Technicians (T1) to ensure completion of scheduled service work orders in conjunction with published and preferred services dates
• Support the creation and communication of resource material for SR networks, such as the creation and collection of WO forms, work plans, service completion status, etc.
• Assess and communicate forecasting and planning as it relates to parts, modules, and consumables involved in Installation / PM / SR Management
• Communicate clearly and in a timely manner – including any changes to programming, ETA, etc. - regarding all Scheduled Service Appointments with the appropriate customer contacts to ensure services can be completed at the expected scheduled date and time
• Address all customer concerns or questions throughout the PM and installation process in a timely fashion (no later than 24-hour response)
• Confirmation of Warranty Dates based on Installation Date and Customer Purchase Orders in Salesforce to ensure appropriate PM's are planned and scheduled based on accurate Salesforce information
• Create Bill of Ladings (BOLs) and schedule with SR's and warehousing team to ship equipment on time across the country
• Develop a work-oriented, positive culture, identifying growth opportunities for system infrastructure and company roles

Qualifications

Additional Information :

The expectations outlined in this document are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all personnel so classified, nor do they constitute an employment contract.

While performing the essential duties of this job, the employee may need to sit for prolonged periods of time and to travel or work at a station equipped with a computer and phone. Motions such as bending, stooping, crouching, pulling, and pushing may occasionally need to be performed, as well as lifting items up to 50 lbs.