Call Center Advisor

A company is looking for a Call Center Advisor 1 - Tier 1.

Key Responsibilities

Provide first-tier customer service support for inbound calls, addressing client needs and issues

Engage in active listening to identify customer needs and provide appropriate solutions

Collaborate with other departments to advocate for customers and resolve problems creatively

Required Qualifications

High School diploma or G.E.D

At least 1 year of customer service experience

Computer skills and familiarity with business applications and software

Ability to work in a fast-paced call center environment

Capacity to troubleshoot basic technical issues