Head of Dining Operations & Concierge

The Role

We're looking for a Head of Dining Operations & Concierge to lead the most ambitious dining access initiative in the world. You'll manage our nationwide dining concierge operation from staffing and training to fulfillment rates and direct relationships with top restaurants.

You won't be booking tables yourself you'll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You'll be responsible for overseeing a team that's handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring Atlas continues to outperform any other card or concierge when it comes to dining.

This is a foundational role both operational and strategic at the center of what makes Atlas exceptional.

What You'll Own

Manage and grow the dining concierge team hiring, training, and setting KPIs across key markets

Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated

Own relationships with top restaurants and hospitality groups from ongoing partnerships to new deal flow

Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction

Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale

Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy

Represent Atlas's dining capabilities in conversations with high-profile members, partners, and investors

You Might Be a Fit If You Have

712+ years in high-end hospitality, dining, or concierge roles

Experience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service orgs)

Deep understanding of the world of hard-to-book restaurants and VIP clientele

A proven operational track record you've built and scaled systems, not just answered requests

A service-first mindset you sweat the details and genuinely care about member outcomes

Bonus : Experience at a startup or working cross-functionally with tech / product teams

Why You'll Love Working Here

Big opportunity : Dining is core to Atlas this role is a direct driver of member happiness, retention, and growth

High-caliber team : Work alongside experienced operators and technologists building something genuinely new

Serious upside : Competitive salary, equity, and benefits plus your own Atlas card