NYC | Head of Dining Operations & Concierge | Luxury Card Services

Job Description

Job Description

DESCRIPTION :

Luxury, members-only concierge service known for unlocking access to world-class dining, luxury travel, and lifestyle experiences is seeking an experienced Head of Dining Operations & Concierge based in New York City. In this role, you will lead the most ambitious dining access initiative in the world. You’ll manage our nationwide dining concierge operation — from staffing and training to fulfillment rates and direct relationships with top restaurants. You won’t be booking tables yourself — you’ll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You’ll be responsible for overseeing a team that’s handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring our company continues to outperform any other card or concierge when it comes to dining. This is a foundational role — both operational and strategic — at the center of what makes us exceptional.

Our members are discerning, high-spending individuals who rely on our company for insider access, curated service, and unmatched reliability. Our company is backed by world-class investors and has multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at all major leading tech companies and fast growing startups.

What You’ll Own :

• Manage and grow the dining concierge team — hiring, training, and setting KPIs across key markets
• Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated
• Own relationships with top restaurants and hospitality groups — from ongoing partnerships to new deal flow
• Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction
• Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale
• Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy
• Represent our dining capabilities in conversations with high-profile members, partners, and investors

REQUIREMENTS :

BENEFITS :