Director, Audience Experience Job at AAMC in Washington

Who We Are :

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include :

Remote Work – Fully remote work available for most positions

Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.

Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)

Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets

Additional information can be found on our website .

Why us, why now?

The Director of Audience Experience plays a pivotal role in shaping and enhancing the AAMC audience journey by driving engagement and delivering value-added experiences across all touchpoints. Leading a dynamic team of marketing specialists, the Director is responsible for strategically planning, tracking, and optimizing audience engagement through AAMC events, products, channels, and services. This role directs the definition of engagement and retention metrics across the audience life cycle, setting targets based on industry best practices for optimal experience frameworks, and lead the schedule of reporting on engagement metrics in collaboration with key business partners across the organization.

How will you make an impact?

Optimal Audience Experience Framework

• Lead the AAMC enterprise initiative to define and maintain a consistent definition of audiences and taxonomy, and the plan for incorporating across AAMC activities.
• Map the priority audience life cycle experience, documenting key engagement and value delivery touchpoints, partnering with responsible parties across the AAMC to set performance and value awareness and delivery goals.
• Direct the definition of engagement and retention metrics across the life cycle, setting targets based on industry best practices, and lead the schedule of reporting on engagement metrics in collaboration with the SODS Member and Constituent Data and Operations Services, Evaluation and Assessment, and Institutional Data reporting, e.g., Institutional Member Engagement and Value Reports.
• Visibly engage in activities across the AAMC to foster internal understanding about audiences and key engagement drivers. Supports audience value creation and delivery across AAMC events, products, channels, and services to ensure consistency.

Member Life Cycle Marketing and Campaign Strategies

Member Retention and Renewal Support

Management and Supervision of Unit and Staff

What will you bring to the role?

Remote Work Eligibility

This position is eligible for remote work in the contiguous US

Compensation Grade Range

$166,345.00-$195,700.00

Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The Association of American Medical Colleges (AAMC) is an Equal Opportunity / Affirmative Action Employer. The AAMC is committed to the policy of an equal employment opportunity in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

BROWSER REQUIREMENTS : Applications must be submitted using Chrome, Mozilla Firefox, Safari, orMicrosoft Edge.

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