Receptionist (KATONAH)

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Receptionist to join our team. The Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : A 40-hour work week schedule to be determined by the supervisor. Monday through Friday between the hours of 8 : 30 am to 5 : 30 pm. Rotating Saturdays between the hours of 9 : 00 am to 3 : 00pm.

Location : 111 Bedford Road, Second Floor, Katonah, NY 10536

Primary Responsibilities :

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, Fax and maintain medical records,
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Follow the Cash Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Check In and Check Out patients
• Ability to maintain and work the front desk in-basket pool
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies