NA Regional Portfolio Manager, RPM

Program Manager

Amazon Worldwide Operations is looking for a Program Manager to support field Reliability, Maintenance and Engineering (RME) and Building Excellence Management (BXM) colleagues by overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. This person will own strategic, tactical, cross-functional, and technology projects and programs within Amazon NA Fulfillment Centers (NACF). This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process / product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities :

• Work with Original Equipment Manufacturers (OEMs), Subject Matter Experts (SMEs), for significant cost drivers and mitigation
• Support field RME and BXM colleagues, overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites.
• Provide tools for local teams to manage the performance of soft and hard services
• Provide technical leadership and mentoring to site-based facilities leads as technical vendor manager to measure high performance via KPIs and SLAs.
• Act as escalation point for safety, quality of service, and downtime incidents &
• Collaborate with key stakeholders, including Field RME, Procurement, and Finance.
• Dive deep into service and asset performance data to identify opportunities for improvement.
• Support the rollout of initiatives to improve services, e.g. process changes, technology deployments, sustainability initiatives.
• Develop and lead pilots to improve services ahead of regional rollouts.
• Collaborate with launching sites to ensure facility services are secured in a timely manner.
• Effectively manage many complex projects and tasks simultaneously while exerting influence and fostering relationships across various organizational levels, including senior leadership.
• Developing and managing relationships with internal and external stakeholders.
• Participate in regular meetings with stakeholders, sites and OEMs to seek feedback and provide updates to RME Leadership.

A day in the life :

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include :

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!