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Call Center Agent - Onsite

Call Center Agent - Onsite

SROA PROPERTY MANAGEMENT, LLCWest Palm Beach, FL, US
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Job Description

Job Description

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

Duties and Responsibilities

  • Manage inbound calls promptly, collecting information and entering it into the system.
  • Ensure a smooth rental / reservation process for potential customers.
  • Be knowledgeable on processes and policies to create a successful interaction with current or future customers.
  • Full understanding of the billing process and be able to process payments.
  • Ability to provide excellent customer service.

Qualifications

  • High School Diploma or GED.
  • 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
  • Type 30 WPM or more
  • Have a professional phone manner & ability to work independently.
  • Maintain customer satisfaction.
  • Demonstrate patience and professionalism.
  • Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
  • Excellent verbal and written communication skills.
  • Bilingual (Spanish) is a plus.
  • The job requires a person to work weekends and holidays as needed.

    • Schedule :

    10 : 00 AM to 6 : 30 PM. Schedule includes Monday, Tuesday, Thursday, Friday and Saturday.

    At Storage Rentals of America, we offer a career and opportunities to grow. We strongly believe in growing our talent and promoting from within.

    SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

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    Call Center Agent • West Palm Beach, FL, US

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