OneSource Virtual (OSV) Payroll Specialist
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OSV's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.
Responsibilities :
- Monitor tickets daily to ensure service level agreements and high client satisfaction levels are being met
- Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
- Assist director in managing quarterly processes to ensure deadlines are met
- Collaborate with Payroll Director to maintain and improve standard operating procedures for Managed Payroll Specialists
- Oversee and document on-going training requirements for each Managed Payroll Specialists
- Train new employees on the Workday system and other OneSource systems that are used in all day to day business operations
- Recognize and adhere to proper segregation of duties and work with Managed Payroll Director to prepare for annual SSAE16 audit.
- Initial escalation resource for Managed Payroll Specialists for questions / problems
- Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meeting calls
- Manage performance appraisals for employees including employee goal setting and personal growth plans
- Maintain established turnaround service level agreement for resolving managed payroll issues
- Meet quality and production metrics outlined for position
- Contribute to a positive, collaborative work environment
- Assist with special projects as needed
Competencies :
Energetic and positive with good sense of urgencyExcellent critical thinking skillsStrong communication skills with emphasis on outstanding customer serviceFlexible in a changing environment and takes initiativeStrong organizational skills with ability to multi-task and support multiple customers effectivelyWorks closely with others in a team, supporting collective goalsDetail Oriented with good time management skillsAbility to establish and maintain effective working relationshipsStrong analytical, data entry and research skillsSelf-directed management of workload with ability to meet tight deadlines and competing demandsUse tact and discretion in dealing with customer informationExcellent complex problem solving and mathematical skillsStrong understanding of payroll processes and proceduresExercises independent judgmentConsultative mind set with a heart of a teacherSeasoned trainer and mentorAbility to delegate work, motivate staff, coach staff, provide constructive feedbackQualifications :
Education / Certification Requirement :
Associate's degree
Required :
Certified Payroll Professional certification required (at time of hire or within 6 months)5+ years full-service payroll experienceManager or recent supervisory experienceAdvanced Proficiency in Microsoft Word and ExcelPreferred :
Knowledge of payroll and payroll processing preferredExperience in an outsourcing environment, payroll or tax preferredExperience with Zendesk and / or Salesforce programsExperience with Workday a plusYou are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.