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TeleOps Operator

TeleOps Operator

JHCareers LLCFoster City, CA, US
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Location : Foster City, CA, United States

Work environment : In-person

Expected pay amount$29.00 USD Per Hour

Assignment length : 6 month contract

Commitment :   This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates who are local to the Foster City, CA area.

Job Description :

JH Careers, LLC. is helping an innovative, on-demand autonomous ride-hailing company hire a  TeleOperations Operator  to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a  TeleOperations Operator , you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Various   Shifts Available :

AM- 7 : 30am-4pm

  • Wed-Sun
  • Thurs-Mon
  • Fri-Tues
  • Sat-Wed

PM- 3 : 30pm 12am

  • Wed-Sun
  • Thurs-Mon
  • Fri-Tues
  • Sat-Wed

    • As a TeleOps Operator, you will :

  • Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation.
  • Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines.
  • Assist in gathering performance metrics and reporting observations to improve system functionality.
  • Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface.
  • Follow company protocols and regulatory requirements to maintain high operational standards.

    • Requirements

    Requirements

  • Excellent driving history and no criminal history
  • 2+ years of experience in operations, technical support, software testing, or a similar field
  • Comfortable working with Windows and Linux operating systems; basic understanding of Quality Assurance testing principles.
  • Excellent written and verbal communication skills
  • Willingness to work flexible shift hours

    • Bonus Qualifications :

  • Experience with Quality Assurance testing or working in the autonomous vehicle industry
  • Bachelor’s degree in STEM, analytics, or related field
  • Basic understanding of data analysis to help build out and analyze metrics
  • Strong familiarity with video game-style controls or simulation software.

    • Benefits

    Benefits :

  • Pre-tax commuter benefits
  • Employer Subsidized healthcare benefits
  • Flexible Spending Account for healthcare-related costs
  • Employer covers all costs for short and long term disability and life insurance
  • 401k package
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