Sales & Customer Service Support Representative - Part Time

Sales & Customer Service Support Representative - Part Time

Naturescape is seeking to hire a part-time HQ Sales & Service Representative to provide support to all our branches from our home office in Muskego, WI. Would you like to work with a stable, family-owned business? Would you like to be a valued, respected, and long-term member of a close-knit team? If so, look no further!

BENEFITS AT A GLANCE :

• Starting at $20+ / hr, with opportunities for weekly incentives
• No experience necessary, training from a company that cares and wants you to be successful
• 401K with unheard of 200% company match up to 6%, vested immediately
• Generous benefits : up to 2 weeks of PTO in the first year of employment and employee discounts
• Typical yearly bonuses
• Advancement opportunities

A DAY IN THE LIFE OF A HQ SALES & SERVICE REPRESENTATIVE

As a Sales and Service Representative, your primary responsibility is to sell our lawn and landscape services by identifying and recommending solutions that meet the needs of both current and prospective customers. You'll make outbound calls to renew services, upsell additional services, follow up with customers who have outstanding balances, and generate new sales by confidently communicating the benefits of our services and the value of choosing Naturescape. This role is centered on driving sales through fully guaranteed services that meet customer needs and help them achieve the lawn and landscape they've always wanted.

You'll care for our customers over the phone, email, and online chat by educating them, providing solutions, applying our LAVISH customer service framework, and showing them how much we want them to be happy with our service and their lawn and landscape!

Beyond directly assisting our customers, a significant part of your contribution will involve supporting your coworkers at each of our 42 locations. You will provide flexibility for our branch teams. This means stepping in to handle customer interactions when local employees are unavailable or when incoming call volumes are exceptionally high. You'll work closely with the teams from all locations to offer high-quality support, fostering a collaborative team environment where everyone works together to help one another. This collective effort will ensure we consistently deliver an outstanding customer experience by seamlessly managing all incoming interactions. Your dedication to supporting your colleagues will directly contribute to the overall success and efficiency of our entire organization.

In this role, you will work a consistent schedule totaling 25-29 hours per week. Saturday is a required workday (8 hours) and is not optional. The remaining hours will be scheduled across weekdays, with flexibility based on both company needs and your availability. Weekday shifts will typically fall between 8 : 00 AM and 5 : 00 PM, but we are open to evening availability as late as 8 : 00 PM to allow for maximum flexibility. Our goal is to support a schedule that works well for you while ensuring consistent coverage and customer service throughout the week.

Ready to launch your sales career? You don't need prior sales or lawn care experience we'll teach you everything you need to know. We're looking for individuals who are eager to learn, enthusiastic about selling, and naturally efficient and effective in their work. Strong communication skills are essential, and solid typing skills will help you succeed in this role. If you've had previous experience as a Customer Service Representative or Sales Associate, those skills may help you excel quickly in this role. We are excited to teach you everything you need to know to be successful, as long as you are open to learning and growing with us.

ABOUT NATURESCAPE

Naturescape is a family-owned company that is 100% committed to making our customers happy with our lawn and landscape care. Since our humble beginnings in Appleton, WI in 1986, we have been committed to providing the highest quality service, guaranteeing satisfaction, and offering very affordable prices. Because of these continued commitments, we have grown and now have 42 locations around the Midwest and South.

We know that we owe this success to our outstanding team. We care about employee satisfaction and want you to love your job. Here at Naturescape, we have a team culture where management is always willing to train and take the time to help.

For the benefit of our employees, customers, and anyone who interacts with Naturescape, we are proud to be a drug-free workplace and provide safe and healthy working conditions at all of our branches.

HERE'S WHAT OUR EMPLOYEES LOVE ABOUT WORKING AT NATURESCAPE

Management is team-oriented and genuinely interested in employees, team environment is positively reinforced and overall a great place to be.

Everyone has made an effort in training me. People actually care about me and my family, along with things we are involved in.

The incentive system is very motivating and makes the job more fun.

Naturescape is an awesome company to work for... very generous and have always been very caring and understanding. I am happy to have chosen Naturescape for my career.

ARE YOU READY TO JOIN OUR TEAM?

Please fill out our initial 3-minute, mobile-friendly application so you can begin your journey towards an exciting and rewarding new career with Naturescape. We look forward to meeting you! Come grow with us!