Bartender Reports to : Food & Beverage Manager Direct Reports : None FLSA : Hourly, Non-Exempt General Summary : The Bartender is responsible for mixing, garnishing, and serving alcoholic and non-alcoholic beverages according to Club specifications for Members and Guests. The Bartender provides bar and table service by taking orders for food and beverages, delivering orders to the table, and ensuring a pleasant dining experience.
Essential Functions :
Greet each guest promptly and graciously with eye contact, a smile, and good posture
Distribute food and wine menus and answer questions
Fill glasses with iced water and suggest menu items
Place orders with the kitchen; inform cooks about any special cooking instructions
Efficiently serve food and drinks in a friendly and courteous manner, offer suggestions on daily specials and wine selections
Ensure that food is prepared correctly and to customers’ satisfaction; return incorrect or improperly cooked orders to the kitchen
Remove soiled dishes; clear tables after each course and reset them with appropriate silverware
Mix and serve alcoholic and non-alcoholic drinks to guests according to specifications, courteously and efficiently
Ensure that all details of service are performed correctly and that every guest receives the highest quality of service
Collect checks and payments from members and guests for food and beverage services
Respond quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner
Restock and clean the bar while providing friendly and attentive service to members and guests
Reports complaints to a manager as they occur
Maintain records of liquor, beer, and wine to ensure bar inventory is available for business
Adhere to company standards, policies, and procedures for serving alcoholic beverages Competencies :
Customer service skills with a friendly and welcoming approach
Professional attitude and high standard of dress and presentation
Excellent communication skills and an eye for detail and the ability to multi-task
Ability to operate point-of-sale systems including printing and closing checks
Basic math skills include the ability to count, add, subtract, multiply, and divide
Knowledge of all aspects of mixology including food and wine pairings, wine presentation, and service
Knowledge of and ability to perform required role during emergency situations Educations / Experience :
Minimum of 21 years of age
High school degree or equivalent preferred
1-2 years of bartending or related food and beverage service experience Work Conditions : Conditions described below are representative of those that must be met by an employee to perform the essential functions of this job successfully and safely.
Reasonable accommodations may be made to enable individuals with disabilities.
Environment :
This position operates in a fast-paced indoor environment.
The climate will be hot, humid, and somewhat noisy at times.
Physical :
The employee is frequently required to stand and walk for prolonged periods of time, reach with hands and arms, stoop, bend, or kneel.
The employee must push, pull, lift, balance, and carry trays of food up to 50 pounds repetitively.
The incumbent must be able to perform the essential functions of the job with or without reasonable workplace accommodation.
Hearing :
The ability to hear, understand, and distinguish speech and / or other sounds (e.g., conversation with members, medical codes, or alarms).
Speaking :
Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
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Bartender • Chicago, IL, US
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