Product Specialist (Technical Service Specialist) (Automotive)

Job Title : Product Specialist (Technical Service Specialist)

Industry : (Automotive) We need candidates with Body Shop exposure.

Job # : 2025-15805

Location : Remote

Shift / Work Schedule : Day Shift (8 : 00 to 5 : 00pm Monday thru Friday)

Background : Candidate must pass a Background Check & Drug Test if hired

Travel : Must be willing to travel up to 75%

Experience : Minimum 5 years' experience in Account Management capacity, which includes Sales Support, Training, etc. We are seeking candidates with Automotive experience, specifically with exposure to Body Shops. This is a Client-Facing position, so those with direct Client / Account Management experience are needed. Experience needs to be primarily focused on the back end of the Body Shop (Paint Shop). Train, Resolve issues, Technical direction. Will work closely with Paint Shop employees.

Product Specialist Overview :

The Product Specialist is a product technical resource for the market sales team. He / she will support all Axalta products in all segments including : Premium, Mainstream, and Economy to promote growth and customer loyalty. The Product Specialist works as a member of a market sales team to contribute to sales growth and customer satisfaction.

Key Responsibilities :

• Develops, trains and supports our distributor personnel to meet the needs of our collision shop customers, particularly in the areas of new products, technical support, training availability, and value-added programs
• Trained and competent in all Axalta brands and technologies and processes to lead new customer installations, train and certify painters, and troubleshoot technical issues
• Conducts education events like refinisher meetings, lunch and learns, WOW sessions and counter clinics to provide guidance in optimizing paint and material system performance and profitability
• Always demonstrates safety awareness, including emphasis on the safe application of products and the use of personal protective equipment while acting as an example for customers
• Is a strong team player and actively seeks opportunities to support market activities; collaborates well with team and eagerly contributes ideas during market meetings
• Completes and participates in all ongoing trainings - assessments and certifications for all Axalta brands and technologies
• Utilizes Axalta paint and material account management tools to support key accounts and reinforces Axalta's technical support network with shop personnel
• Manages overall selling expense within designated budget
• Remains current with industry trends and association activities
• Demonstrates and fosters teamwork with peers and other resources to meet customer needs and document progression
• Maintains a flexible schedule and willingness to travel

Job Requirements :