Host

Job Description

Job Description

Position : Host

Reports to : General Manager

Key Performance Elements / Essential Functions

Hospitality to our Guests

• Understands our culture and takes whatever necessary steps to create a positive and memorable guest experience.
• Welcomes guests warmly by smiling and making eye contact as they enter the restaurant.
• Answers guest questions regarding flow, food, beverages, the restaurant, and the restaurants story.
• Keeps guests entertained and engaged while waiting or in line.
• Leads guests at their own pace to a clean, perfectly set table and hands the appropriate menu(s) to each guest after they are seated.
• Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated.
• Communicates with servers and managers regarding the availability of tables, seating arrangements for large parties, or special requests, ensuring that guests enjoy a memorable experience.
• Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to your Team

Hospitality to Restaurant

Minimum Requirements

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Native American preference is provided to any applicant who is an enrolled member of a federally recognized tribe applying to Wahlburgers FXWD LLC.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.