Host

Job Description

Job Description

Description : General Purpose :

Presents a positive first impression of the restaurant’s friendliness, excellent service and high

standards. This person greets Guests upon arrival, informs Guests of their wait time, monitors a waiting

list, enters Guest names into the computer system, shows Guests to their table, lets the Guest know

who with be serving them and bids Guests farewell as they leave. This person continuously monitors

guest needs and the workflow of the restaurant and communicates progress with leaders.

Essential Duties :

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus
• Inform guests of current promotion(s) and who will be serving them to ensure a smooth handoff to the service staff.
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Observant to Guests needs throughout the dining experience to ensure they receive high quality service.
• Executes opening and / or closing side duties. May perform or review side work and ensure completed lists of set ups of all stations before departure of service staff.
• Maintains reservation book, takes incoming telephone calls, notes reservations and special requests by guests.
• Remains knowledgeable of all menu items, prices and general service procedures.
• Issues dining charges by verifying orders and totaling bills for to-go orders. Tenders payments.
• Reconciles cash drawer by providing cash transactions; listing checks and credit card charges for to-go orders.
• Responsible for standards of appearance and cleanliness in all service areas and ensures restrooms are clean, stocked and orderly.
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
• Checks all tables, floors and restrooms throughout the day and before service to ensure proper settings.
• Works with servers, kitchen and bar staff before, during and after meal service periods to execute a “Member / Guest Comes First” approach.
• Communicates guest requests and concerns to the department manager.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.

Performs other duties as required.

Requirements :

Minimum Requirements :

High school diploma or general education degree (GED); or one to three months related experience

and / or training; or equivalent combination of education and experience. Must be upbeat, outgoing and

positive and possess a strong ability to multitask.

Preferred Requirements :

Physical Demands :

Frequently stands, walks, talks and listens. Occasionally sits, reaches with arms and hands, tastes,

smells, climbs, balances, stoops, kneels, crouches or crawls. Occasionally uses hands. Regularly lifts up to

10 pounds. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences :

This job description is not an exclusive or exhaustive list of all job functions that an associate in this

position may be asked to perform from time to time.