Community Navigator (Cincinnati, OH)

About the Role

Ounce Community Navigators are critical members of the team, serving as the face of Ounce within the community. You will be working directly with residents, our housing & community partners, and our broader team to deliver better care & services within affordable housing.

In this role you will be a :

Outreach & Engagement Specialist : You will proactively engage residents within affordable housing communities, building trust in Ounce's mission. You will find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach.

Benefits Specialist & Service Coordinator : You will help residents by scheduling doctor's appointments, helping them apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP), and acting as their health & wellness advocate. You can balance multiple responsibilities & tasks at once, make and track referrals within our technology platform, and follow through with residents promptly.

Relationship Builder : As the face of Ounce within the community, you'll build trust & respect with residents, convene & listen to residents, and identify their needs proactively. You'll also work closely with community partners across the Cincinnati areas, ensuring our residents have access to high quality services and are treated with respect and empathy.

Who we're looking for :

You have experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid) and coordinating care to local organizations

You are excited by "boots on the ground" opportunities, including community organizing, and enjoy customer-service roles, as you will be embedded within affordable housing communities in the Chicago suburbs and must embody a "residents come first" mentality

You understand the unique opportunities and challenges affordable housing residents face; ideally, you have lived in the area and / or worked in a community-based role

Other information :

Schedule : Full time role, Monday to Friday

Ability to commute within Cincinnati 4-5 days a week

Salary : $50,000 - $70,000 per year

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible personal time off (PTO) policy