Program Assistant

Program Assistant

The Program Assistant is a vital support role focused on ensuring the smooth and efficient operation of ServiceNet's vocational and day service programs. This position emphasizes administrative and data management responsibilities while also providing logistical support and limited participant assistance as needed. The Program Assistant helps maintain program compliance, supports communication between staff, families, and funders, and contributes to the overall success of Community Based Day Services and supported employment programming.

Key responsibilities include :

• Accurately manage and input attendance, participation, intake, and other program-related data into organizational databases.
• Maintain program rosters, funder-regulated documentation, and other records to ensure compliance and accuracy.
• Oversee onboarding procedures for new program members, including preparing, sending, and receiving intake packets, entering data, and coordinating with families, funders, and staff to support seamless transitions.
• Provide administrative support such as scheduling, document preparation, reporting, and stakeholder communication.
• Manage incoming phone calls and messages, ensuring clear and timely communication with program staff and external contacts.
• Support program managers, the Director of Operations, and the Therapeutic Supports Director with documentation, compliance, and operational tasks.
• Assist with program logistics, including travel between sites to deliver or pick up materials and coordinate information flow.
• Provide limited direct support to program members when needed, aligning with service plans and program goals.
• Contribute to program planning for vocational training, community activities, and events in collaboration with program leadership.
• Help track budgets, organize supplies, and support efficient resource allocation.

Qualifications include :

Working conditions include :

Benefits include :

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join us and become part of a caring community that helps others find joy and purpose. Apply today.