Service & Engagement Executive Team Leader

Service & Engagement Executive Team Leader at Target summary :

The Service & Engagement Executive Team Leader at Target leads and develops a team focused on delivering exceptional guest experiences through personalized service, efficient operations, and effective problem resolution. This role involves managing staffing, scheduling, sales goals, and promoting both physical and digital retail services to enhance guest satisfaction and loyalty. The position requires strong leadership, communication, business acumen, and the ability to foster a positive, guest-centric culture while ensuring compliance and safety standards.

The pay range is $60,000.00 - $120,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the :

• Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
• Skills in guest engagement; problem solving and resolution
• Knowledge of retail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Experience setting and planning department monthly / quarterly workload to support business priorities and managing a team to deliver service and sales goals
• Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
• Skills in recruiting, selecting and talent management of hourly team members and leaders

As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities :

WHAT WE ARE LOOKING FOR

We might be a great match if :

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leade r . But, there are a few skills you should have from the get-go :

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role : with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

Keywords :

guest service, team leadership, retail management, customer engagement, sales growth, scheduling, service recovery, digital retail solutions, staff development, inventory management