Workforce Management Program Manager
VirtualVocationsIndependence, Missouri, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Program Manager (Workforce Management).
Key Responsibilities
Manage and process capacity requests from cross-functional teams
Track headcounts and update capacity plans to meet forecasted demand
Provide real-time workforce management support during incidents and escalations
Required Qualifications
3+ years of Workforce Management experience in capacity planning for non-voice teams
Experience managing capacity models in Excel and / or Google Sheets
3+ years of process management and improvement experience
Proficiency in Slack for managing intraday requests
Trust & Safety experience and basic SQL skills are preferred
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Manager Program Management • Independence, Missouri, United States
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