Talent.com
Contact Center Representative - Full-time - Maryland

Contact Center Representative - Full-time - Maryland

Live! Casino & HotelElkridge, MD, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Job Title

The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner while providing quality services to both guests and team members.

Compensation : $17.50 / hr

Fully On Site

Priority staffing : Various shifts available.

Must have weekend availability

Responsibilities

Where You'll Make an Impact :

  • Curating an exceptional guest experience for our internal and external guests alike.
  • Handle incoming digital and audio interactions (chats, emails, SMS, voicemails, etc) as needed or directed.
  • Master opportunities to upsell services and accommodations according to brand standards.
  • Follow up with guests as needed or directed and help bring closure to any outstanding issues.
  • Ability to deescalate issues in a calm and professional manner.
  • Route calls to the appropriate person / department.
  • Always maintain guest confidentiality when reviewing information.
  • Promote a positive and productive environment within the department.
  • Provide concierge type services to VIP guests for invite only and complimentary events.
  • Communicate open work orders affecting in-house guests to the appropriate departments.
  • Maintain knowledge of current service offerings, promotions, in-room offerings, current product inventory levels, in-house activities or events and travel conditions.
  • Maintain full knowledge, understanding, and adherence to company and department rules, policies and procedures, and sequences of service.
  • Maintain knowledge and skill levels on property specific systems including but not limited to : HMS, Loyalty, QCI, Hotsos, Opentable, Talkdesk, Mitel, In Moment, etc.
  • Other related duties as assigned.

Qualifications

Skills to Help You Succeed :

  • Impeccable service and conflict resolution skills.
  • Effective salesmanship skills.
  • Strong computer literacy skills.
  • Strong communication and organizational skills.
  • Effective prioritization skills.
  • Reliable ownership and follow through skills.
  • Ability to provide a luxury experience while engaging in every conversation with Team Members and guests.
  • Ability to communicate effectively in one-on-one, small group, and large group situations.
  • Ability to read, write and communicate verbally in English.
  • Ability to apply common sense reasoning to service related scenarios.
  • Ability to show up on time and ready to work at your station.
  • Being a team player- someone who cares about the success of their team.
  • Ability to type quickly and accurately on a computer keyboard.
  • Multi-tasking with accuracy.

    • Must-Haves :

  • Education : A high school diploma or GED equivalent
  • Exceptional guest service attitude
  • Experience : One (1) year experience in telephone operations or switchboard operations or Hotel operations.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

    • Physical Requirements :

  • Ability to use hands and fingers to handle and feel.
  • Ability to frequently talk, hear, walk, and sit.
  • Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch.
  • Ability to stay in a seated position for up to an 8 hour shift.
  • Ability to regularly lift and / or move up to 5 pounds and infrequently lift and / or move up to 10 pounds.
  • Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.

    • What We Offer

    Perks We Offer You

  • Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include :
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
  • On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
  • Training and pathways for career growth
  • Robust Rewards & Recognition Programs
  • Annual Merit Based Pay Increases
  • Discretionary Performance Bonuses
  • Discretionary Service Bonuses
  • Free parking
  • Free food and discounted meals
  • Live! Hotel, Food & Beverage, and Entertainment Discounts

    • Life at Live!

    Individuals chosen to be part of the Live! Team can expect :

  • To be part of an exciting experience unlike any other in the market.
  • To be given the power and responsibility to put service and community first.
  • To come together as a strong team, while valuing and celebrating our diversity.
  • To be given the tools, resources, and opportunity to grow in their career.
  • To work hard and have fun.
  • Live is a 24 hour / 7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.
    • serp_jobs.job_alerts.create_a_job

    Contact Center Representative • Elkridge, MD, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Contact Center Representative

    Contact Center Representative

    Addison GroupRockville, MD, US
    serp_jobs.job_card.full_time
    Addison Group is working with a mission-driven client in the nonprofit healthcare space to hire a Contact Center Representative to join their participant support team. This is a true contract-to-hir...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Contact Center Agent

    Contact Center Agent

    Pella Mid-AtlanticBeltsville, MD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    About Pella Mid-Atlantic Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products.Our products are backed with over 90 years of innovation and experience in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Call Center Representative

    Call Center Representative

    Latitude IncRockville, Maryland, United States, 20850
    serp_jobs.job_card.full_time
    A well-established organization is seeking a.Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service. Document call activity and inquiries us...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,082 to $2,282 per week in Baltimore, MD

    Travel CT Tech - $2,082 to $2,282 per week in Baltimore, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified CT Tech in Baltimore, Maryland, 21218!.Are you ready to take your Travel career to the next level? See places you have not ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor, Contact Center

    Supervisor, Contact Center

    MtmWashington, DC, US
    serp_jobs.job_card.full_time
    Supervisor, Contact Center (CC).The Supervisor, Contact Center is responsible for managing and coaching our Customer Service staff. This includes day-to-day activities related to the operation of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Representative (2nd Shift)

    Call Center Representative (2nd Shift)

    Brightkey, IncAnnapolis Junction, MD, United States
    serp_jobs.job_card.full_time
    Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. Your primary responsibilities will include managing member in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Call Center Representative (2nd Shift)

    Call Center Representative (2nd Shift)

    BrightKey, IncAnnapolis Junction, MD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference!. We are seeking motivated and customer-focused individuals to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    Addison GroupRockville, MD, US
    serp_jobs.job_card.temporary
    Position : Call Center Representative.Our client is seeking a team of motivated and articulate Customer Service Representatives to join them in a contract capacity. In this role, you will be the firs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Bilingual Contact Center Representative (Hybrid- Maryland based)

    Bilingual Contact Center Representative (Hybrid- Maryland based)

    Educational Systems Federal Credit UnionMD, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Educational Systems FCU has proudly served the education community for over 70 years.Our core purpose is serving the education community, and we are proud of our values : trustworthy, excellence, co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    Brightkey, IncAnnapolis Junction, MD, United States
    serp_jobs.job_card.full_time
    Call Center Representative dedicated to making a difference! We are seeking a motivated and customer-focused individuals to join our team as a Call Center Representative. In this role, you will prov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contact Center Representative - Temp x2; temp to hire x1

    Contact Center Representative - Temp x2; temp to hire x1

    LHHRockville, MD, US
    serp_jobs.job_card.full_time
    Call Center Representative (Onsite).We are seeking a Customer Service Representative to join our high-performing call center team in Rockville, MD. This role is ideal for candidates who thrive in fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,274 to $1,474 per week in Baltimore, MD

    Travel CT Tech - $1,274 to $1,474 per week in Baltimore, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified CT Tech in Baltimore, Maryland, 21239!.Are you ready to take your Travel career to the next level? See places you have not ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel MRI Tech - $2,952 per week in Baltimore, MD

    Travel MRI Tech - $2,952 per week in Baltimore, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with FlexCare to find a qualified MRI Tech in Baltimore, Maryland, 21201!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With access ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,878 to $2,082 per week in Baltimore, MD

    Travel CT Tech - $1,878 to $2,082 per week in Baltimore, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Baltimore, Maryland, 21218!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,235 to $2,478 per week in Bel Air, MD

    Travel CT Tech - $2,235 to $2,478 per week in Bel Air, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Bel Air, Maryland, 21014!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,294 per week in Baltimore, MD

    Travel CT Tech - $2,294 per week in Baltimore, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with talent4health to find a qualified CT Tech in Baltimore, Maryland, 21204!.Talent4Health is the most candidate-centric agency in the industry.Talent4Health has cli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,276 per week in Baltimore, MD

    Travel CT Tech - $2,276 per week in Baltimore, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified CT Tech in Baltimore, Maryland, 21218!. Join Premier Medical Staffing Services.We connect skilled, comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,447 to $2,626 per week in Silver Spring, MD

    Travel CT Tech - $2,447 to $2,626 per week in Silver Spring, MD

    AlliedTravelCareersColumbia, Maryland, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Host Healthcare to find a qualified CT Tech in Silver Spring, Maryland, 20910!.Host Healthcare is an award-winning travel healthcare company with an immediate op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30