Contact Center Agent

About Pella Mid-Atlantic Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products.  Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others.

Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.

Pella Mid-Atlantic has six showrooms including our headquarters located in Beltsville, Maryland.

We serve residential, trade, and commercial customers in Maryland, Virginia, DC, and parts of Delaware and West Virginia.

We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between.  If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us.

Feel the Pella Passion !

Position Overview :

• The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience.
• If you are someone who thrives on healthy competition and the drive to succeed, this position is for you!
• The Contact Center Agent will make outbound sales calls, answer, and respond to inbound calls and internet inquiries, providing product knowledge and setting appointments.  This position will also confirm all appointments, reengage past customers and reschedule cancelations.
• We are looking for employees that love customer service, sales (of any kind), and are persuasive and engaging on the phone.
• The Contact Center Agent position gives you a great foundation of Pella Mid-Atlantic knowledge to begin your career with the company.
• We are open 7 days a week, this position requires a scheduled shift of one weekend day per week.

Responsibilities / Accountabilities :