Service Center Analyst

A company is looking for a Service Center Analyst who will provide first-line support to users while ensuring excellent customer service.

Key Responsibilities

Identify and resolve incidents within agreed Service Level Agreements (SLAs) and fulfill service requests

Take ownership of incidents, monitor trends, and escalate major incidents as necessary

Provide technical support for hardware and software issues, assist with user access, and maintain customer relationships

Required Qualifications

Two-year technology degree or equivalent professional experience

Experience in incident and request management, preferably in a service desk environment

Familiarity with ticket management systems, ideally ServiceNow

ITIL Foundation Certification or Help Desk Institute (HDI) Support Center Analyst Certification is preferred

Experience in a medically related environment is a plus