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Teller Operations Coordinator (TOC)

Teller Operations Coordinator (TOC)

First Federal BankYulee, FL, United States
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Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to :

  • Four Medical Plan Offerings to choose from
  • Employer HSA Contributions (Coverage / Plan exclusions)
  • Employer Provided Life Insurance Policy
  • Annual Health Incentive
  • Annual Wellness Reimbursement
  • Tuition Reimbursement program
  • Generous Match 401k Retirement Plan
  • Paid Sick Leave
  • Paid Vacation Leave
  • 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS :

  • Receives and processes checks and cash for deposit to accounts, verifies amounts, examines checks for endorsement; cashes checks and processes withdrawals.
  • Promotes and explains other financial institution services; responsible for pursuing necessary training to support this function.
  • Actively pursues referrals for sales staff.
  • Receives and processes mortgage, consumer loan, credit card, utility and other payments.
  • Places hold on uncollected funds.
  • Counts, verifies and bundles coin and currency.
  • Balances cash drawer daily and compares totals to system generated totals; inputs daily cash totals for balancing by bookkeeping department.
  • Reports discrepancies to supervisor.
  • Maintains teller cash limits established by the Board of Directors.
  • Issues money orders, assists in bank-by-mail function, reports facilities and equipment defects / problems, ensures teller station is properly stocked with forms, supplies, etc., and follows established policies and procedures to prevent loss.
  • Responsible for recording night depository bag information on institution logs; prepares bags for transfer to the financial center branch or processes night depository bags and posts deposits to customer accounts, as required; prepares receipts for return to customer.
  • Provides comprehensive, prompt and efficient customer service in financial institution transactions.
  • Maintains and balances ATM, back-up Financial Specialist position.
  • Prepares monthly Branch Audit Report; performs reconcilements of consigned items.
  • Balances branch vault cash on a daily basis; verifies money received or sent for deposit in the branch vault; maintains accurate records of cash shipments and receipts; and prepares cash orders for branch.
  • Supervise teller activities.
  • Assign tasks to teller personnel; works with Branch Operations Officer on scheduling matters.
  • Conducts regular staff meetings to review policies, procedures, problems and updates of teller activities.
  • Ensures that all teller equipment and supplies are available, in good working order, adequately stocked and arranged in an efficient and productive manner.
  • Ensures that all tellers are provided with training necessary to perform all duties proficiently; provides on-the-job training for tellers on an as-needed basis.
  • Conducts performance evaluations for tellers.
  • Recommends hiring, discipline, promotion, transfers and termination of teller staff, as necessary.
  • Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.
  • Responsible for coordinating cash orders and shipments with the Federal Reserve; places cash orders with FRB and advises FRB of cash shipments; preparation of weekly cash shipments to FRB.
  • Responsible for overseeing processing of night depository bags from branches and preparations of receipts for distribution.
  • This position will also include responsibility for handling the review and preparation of Currency Transaction reporting to support the Compliance / BSA Department.
  • Provides the best service to our customers with innovative and creative solutions.

    • JOB REQUIREMENTS :

  • Good interpersonal, communications, supervisory, computer, and standard office equipment skills.

    • Attention to detail with a s trong aptitude for numbers and feel comfortable handling large sums of money.

    May be required to sit or stand for extended periods of time. Must complete in-house training program.

  • High school diploma or equivalent.

    • Must have 2+ years of experience in teller-related activities.

    Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

    Bilingual candidates encouraged to apply.

    EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

    E-VERIFY EMPLOYER

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    Teller • Yulee, FL, United States

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