Front of House Restaurant Manager |City Cruises DC

Front of House Restaurant Manager |City Cruises DC

Job Category : Food & Beverage

Requisition Number : FRONT013129

Location : Washington, DC, USA

Description

Salary Range : $65,000-75,000 year

City Experiences is seeking Restaurant (Front of the House) Managers for our City Cruises operation in Washington, DC. City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests / riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity : The successful Food and Beverage Manager is to oversee all food and beverage operations aboard our cruise ship. Responsible for ensuring exceptional guest experiences, managing diverse dining venues, leading a dynamic team, and upholding top-notch service and safety standards in a fast-paced, high-volume environment.

Essential Duties & Responsibilities :

Customer Service :

• Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS)
• Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
• Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintain highest standards of safety for customers and staff
• Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
• Develop and execute programs that improve the level of service and product quality

Leadership and Teamwork :

Administration :

Requirements & Qualifications :

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and / or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and / or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.