Desktop Support

Position

Desktop Support Technician

Onsite full time - Monday through Friday at our Eagan campus

Description

Responsible for performing desktop support services and moves / adds / changes as requested by employees and certain customers. Includes installation, configuration, troubleshooting, and problem resolution for technical issues related to workstation hardware, software, and connectivity. Performance is expected to meet departmental goals.

Your Responsibilities

• Prioritize incoming service requests to provide or restore business functionality within service level requirements.
• Load and configure specified software such as operating systems, productivity applications and specialty applications.
• Provide Level 3 support for hardware and software including : Diagnostics of system hardware, software and operator problems.
• Resolve the problems or transfer to appropriate support group for resolution.
• Document problem resolution and close incidents in problem tracking system. Such item include : Physical desktop configurations Virtual Desktops and applications Remote Teleworkers / Thin Client Macintosh hardware and software Blackberry handhelds.
• Perform Executive support and assist in Executive presentations involving desktop setup, use of PowerPoint and other media-based tools, projectors, etc.
• Perform printer support for network-connected printers within the Desktop OS, multifunctional printing / copying devices and escalate critical performance issues to the appropriate support teams.
• Documenting resolution information in the Knowledge Base and Distributing new knowledge with team members.
• Document procedures and identify opportunities for continuous improvement.
• Work with Desktop Engineering and IT Security to facilitate the support and deployment of standard software packages, desktop deployment, and to help enforce new security standards and policies across the enterprise.
• Performs maintenance, disposal (life cycle support) of PC workstation Hardware / Software / Peripherals.
• Gather asset-tracking information for each repair / request transaction.
• Help ensure accuracy of asset database via timely change entry and periodic cycle count activity.
• Install and coordinate the move of desktops, laptops and printers.
• Collect unneeded workstation equipment and mobile assets for redeployment. participates in projects concerning corporate assets including cascading, moving and decommissioning equipment.
• Local and regional travel to provide technical services to remote offices, including district offices, clinics to Provide technical support and hardware / software deployment to remote offices, including district offices and clinics.
• Creating and delivering bi weekly reports to the Desktop Support / Convergence Manager.
• Assists with any additional duties assigned by management.

Required Skills and Experience

Preferred Skills and Experience

Pay and Benefits

The pay range for this position is $20.00 - $24.52 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Eagan,MN.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.