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Director of Partnership Services
Director of Partnership ServicesFreethink • Washington, DC, US
Director of Partnership Services

Director of Partnership Services

Freethink • Washington, DC, US
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Job Description

Job Description

The Director of Partner Services will lead Big Think Media’s Partner Services team to ensure seamless execution across all partnerships. This role will collaborate cross-functionally to oversee project output, refine processes for sponsored content, and optimize operations. As the primary liaison for key partners, the Director will manage day-to-day communications, uphold exceptional client service, and support in fostering long-term, profitable relationships.

What You’ll Do

Client Services

  • Report to the Chief Revenue Officer and serve as the primary point of contact for Big Think Media partnerships
  • Manage client expectations throughout the project lifecycle
  • Deliver best-in-class service to drive renewals and increase project profitability
  • Partner with the social team to ensure each project meets client objectives and KPIs
  • Report on key performance metrics and develop wrap reports to identify upsell and renewal opportunities

Project Management

  • Create and manage project timelines to ensure on-time delivery
  • Liaise with creative teams to track deadlines for deliverables, feedback, and launches
  • Lead cross-functional communication to ensure teams have the most up-to-date project information

    • Leadership

  • Oversee the Partner Services team to ensure smooth operations and empower team members to excel
  • Provide day-to-day support on project needs
  • Monitor performance and provide feedback to drive growth and continuous improvement

    • Operations

  • Develop scalable processes for new partnership products and opportunities
  • Collaborate with cross-functional leads to refine internal workflows, streamline operations, and ensure flawless execution

    • What You’ll Need

  • 4–6 years of experience in a client services role
  • Experience leading and developing a team
  • Proven ability to manage multiple high-value projects simultaneously
  • Excellent communication and interpersonal skills, with the ability to liaise effectively across partners, internal teams, and senior management
  • Demonstrated success in building long-term client relationships
  • Strong organizational and project management skills
  • Solid understanding of digital media and video production workflows

    • What You’ll Get :

  • Work from home flexibility - we’ve been remote first since inception
  • Growth and mentorship : Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
  • Competitive benefits : Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k)

    • Salary Range : $100,000-$140,000 OTE

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