Systems Administrator, DCO (New York Passport Agency)

Overview

Systems Administrator, DCO (New York Passport Agency)

Location : US-NY-New York

Requisition ID : 2025-159856 | Category : Information Technology | Clearance : Secret

Responsibilities

Peraton is seeking a Systems Administrator (SA) to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications and services globally.

A critical element of the CAEIO program is providing IT Operations and Maintenance support for the HW / SW platforms on which consular applications and IT systems reside and operate at U.S. Passport Offices and Agencies. The SA supports domestic Consular facilities, working closely with government SAs.

Responsibilities

• Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, laptops, SW / HW, and peripheral COTS / GOTS technology.
• Provide planning, installation, training, support, monitoring, and maintenance of HW (server and workstation builds) and software, including all consular applications (e.g., Active Directory accounts and passwords, SCCM and other locally installed applications, security / vendor patches / updates / VIBs), and SQL databases.
• Coordinate and inform Government management of all risks impacting IT related services including power outages, environmental changes, natural disasters, employee incidents, maintenance, or third-party vendor actions.
• Coordinate and plan for upgrades, monitor post-upgrade deployment for errors, replace HW / SW components as needed, and prepare for consolidation and decommission / retiring of HW / SW.
• Perform backups, restores, purges, and ongoing management of data, systems, software and HW.
• Monitor and document abnormal performance of server, workstation, and services trends; maintain site topology configuration and changes.
• Provide server / workstation security services.
• Provide remediation of vulnerabilities and ensure Microsoft Defender compliance on all required devices.
• Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, and peripheral devices (chip / read writers, badge logon, barcode readers, printers, scanners, etc.).
• Provide Active Directory service / user account and password administration, including user privilege administration and badge logon administration.
• Provide end user software and Office application support.
• Create, maintain, track, and communicate configurations in HW, SW, data, permissions, and security-related information.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide and ensure availability, efficiency, and effectiveness of systems, SW, HW, and data; provide technical support for testing and evaluation purposes.
• Document, track and report on the support provided to the Consular facilities; report and follow-up on all trouble calls using ServiceNow.
• Support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures.
• Ensure that all problems / incidents are logged into the Ticket Management System and managed per government requirements.

Core Work Schedule

First shift, approximately 7 : 30am - 4 : 00pm, Monday-Friday. Exact hours to be established by site lead.

Location : New York Passport Agency, 376 Hudson St., New York City, NY 10014

Qualifications

Required Qualifications

Desired Qualifications

Education

High school diploma or equivalent and 9 years of professional IT support experience; Associate's degree with 7 years of experience; Bachelor's degree with 5 years of experience; Master's degree with 3 years of experience.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. We deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by factors including scope and responsibilities, experience, education, location, and contract considerations. Overtime, shift differential, and discretionary bonuses may apply where eligible.

EEO

EEO : Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

J-18808-Ljbffr