Market Collection Manager

Market Collection Manager

Kent, OH

Full Time

Corporate Office

Manager / Supervisor

The Carter Lumber Market Collection Manager is responsible for managing a market portfolio (of $200M - $500M annual revenue) to meet cash flow targets while mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.

Collect accounts receivable for assigned market. Drive collection of AR and regularly achieve DSO, cashflow and % current targets.

Meet cashflow targets through direct involvement with customers and internal resources (credit, field and sales leadership), focus on fostering positive long-term payment relationships and cultivating win / win solutions

Serve a liaison between market business leaders, corporate credit resources and customers - assist with difficult customer accounts and take the lead on escalated AR issues

Monitor exposure relative to credit limits, manage credit hold queue and related process

Enforce credit policy and expectations in local markets

Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships

Utilize the Get Paid credit module integration to enhance productivity and maintain collection notes

Monitor and maintain Lien / Bond rights, coordinate closely with Legal & Lien team to properly execute lien waivers and file Liens to secure delinquent balances

Negotiate and secure arrangements for payment with delinquent accounts

Work closely with Credit Legal Team to quickly identify, escalate, and secure at risk balances

Represent Carter Lumber with local credit industry groups / NACM

Troubleshoot discrepancies, missing information, and billing disputes to resolution

Perform other duties as assigned

In office role

$60k-$90k

Bachelor's degree in Business, Accounting or related field or 5+ years leading accounts receivable efforts of mid-sized market ($100M - $300M in revenue) and preferably in the construction / supply industry

CBA, CBF or CCE certification desirable

Strong understanding of construction contracts and standard project money flow

Extensive knowledge of construction mechanics lien / bond laws and regulations of states in assigned market and negotiation of conditional and unconditional lien waivers

Basic accounting and finance knowledge is required

Demonstrated proficiency working with Microsoft Word, Excel, and Outlook

Ability to communicate effectively across varying audiences and gain consensus

Exercise good independent judgment & discretion, can make decisions and articulate reasoning

Takes ownership and accountability for results

Prioritizes and adheres to established deadlines

Quickly identifies and resolves issues, knows when to "raise the flag" to escalate issues

Excellent verbal and written communication