Guest Service Ambassador

Job Description

Job Description

The Guest Service Ambassador (GSA) is often our first point of contact. The GSA is responsible for ensuring the Wendella guest experience is a positive one. Mostly positioned throughout the docks, the GSA is required to stand, often on warm days, and occasionally on cold, wet pavement for hours at a time. The GSA will answer all questions about Wendella's tours and cruises, as well as the Chicago Water Taxi, which is owned and operated by Wendella. Guests will often look to the GSA to answer general questions about Chicago, which may include directions or activity recommendations. The GSA will also assist the crew and ticket office with lining up and boarding passengers, scanning tickets, keeping the dock clean, and occasionally transporting supplies weighing up to 50 pounds. The GSA will also assist with any other tasks that may be needed for the smooth operation of the dock. This fun, outdoor position includes heavy customer contact and requires standing and affords an opportunity to interact with guests from around the world. The GSA needs to move between our docks which requires ascending / descending stairs frequently.

Qualifications & Requirements :

• Must be 16 years of age or older.
• Must be a US Citizen.
• Must be friendly, outgoing, hardworking, and enthusiastic!
• Customer service experience is a plus.
• Foreign language skills are a plus.
• Flexible or open availability. Required to work evenings, weekends, and holidays.
• Ability to work outdoors with exposure to rain, snow, and extreme heat or cold.

Pay / Benefits :

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