Founding Forward Deployed Engineer (New York)

Forward Deployed Engineer

This is a full-time role as a Forward Deployed Engineer, located onsite in New York, NY. We're looking for a technically sharp, customer-obsessed problem solver to be the bridge between our platform and our customers' success. Your mission : make every customer onboarding seamless, every client's technical challenges disappear, and every environment perfectly tuned for their needs.

You'll be embedded with our Customer Success team but operate like an engineer in the field : building, configuring, and troubleshooting directly in customer environments; handling data migrations and integrations; and solving high-priority technical challenges at speed. You will own the operational and technical backbone that makes every Hadrius deployment successful.

You'll work directly with customers, our product team, and engineering to deliver high-quality implementations and ongoing technical support. We pride ourselves on a culture that rewards impact and success generously. We're focused on empowering each other to do our best work, today and into the future. You'll be on a team that works incredibly hard and seeks other exceptional people excited to do the same.

Responsibilities

First week :

• Learn the Hadrius platform inside and outfeatures, integrations, data structures, and workflows
• Ramp up on our environment setup process, data import / export tools, and internal technical playbooks
• Shadow customer onboarding and issue resolution calls to understand where bottlenecks occur
• Take on and resolve several small technical requests to start adding value immediately

First month :

First 3 months & beyond :

About You

Qualifications

Benefits