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Associate Director End User Support (AI Productivity Tools)
Associate Director End User Support (AI Productivity Tools)OneMain Financial • Charlotte, NC, United States
Associate Director End User Support (AI Productivity Tools)

Associate Director End User Support (AI Productivity Tools)

OneMain Financial • Charlotte, NC, United States
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  • serp_jobs.job_card.part_time
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Key Responsibilities

  • Configure, test, and maintain enterprise-supported genAI toolset for corporate end users. Oversee user onboarding and provide technical support.
  • Identify needs and pilot new genAI tools for corporate users. Gather user feedback and metrics to assess value and fitness for the organization.
  • Partner with Enablement & Literacy Lead to :

Define success metrics and goals for genAI adoption and usage

  • Build and maintain reporting dashboards.
  • Address training needs of the organization through demos, workshops, training, and knowledge sharing.
  • Partner with risk and data teams to ensure responsible AI usage aligned with organizational values and regulatory requirements.
  • Research and align with the latest trends related to GenAI, bringing best practices back to the organization.

    • Requirements

  • Bachelor’s Degree with 6-8 years of experience in end user support, product development, or a related IT field.
  • Excellent interpersonal, written / verbal communication, and leadership skills, with the ability to make recommendations and explain GenAI concepts to all levels of the organization.
  • Deep knowledge and practical experience with GenAI, including ML, NLP, LLMs, RAG, MLOps, and agentic systems.
  • Proven track record of implementing and managing successful enterprise initiatives, preferably related to GenAI or other innovative technology.
  • Experience with all elements of change management.
  • Proven capacity to work independently and manage multiple, competing demands.
  • Ability to travel domestically.

    • Who we Are

    OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

    Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

    Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with :

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

    • Target base salary range is xx-xx, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

    By applying, you consent to your information being transmitted by JobGet to the Employer, as data controller, through the Employer’s data processor SonicJobs.

    See OneMain Financial Privacy Policy at https : / / www.onemainfinancial.com / legal and SonicJobs Privacy Policy at https : / / www.sonicjobs.com / us / privacy-policy and Terms of Use at https : / / www.sonicjobs.com / us / terms-conditions

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    End User Support • Charlotte, NC, United States

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