Temporary Mac Technical Support Specialist

Overview

WHY Brands Inc., a parent company of Munchkin and Curio Home Goods, focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners : Target, Walmart, and Amazon, and has global distribution in over 50 countries. Curio, a premium brand of curated collections of home goods, launched in 2023. WHY's vision is to establish an expanding portfolio of innovative businesses that align with its commitment to inventive product design. With over 350+ patents under our belt, we continue to create solutions that leave our customers asking, "How did I ever live without this?" Recognized as #8 on America's Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!

We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child's potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.

There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.

Responsibilities

What You\'ll Do : The Temporary Mac Helpdesk Support Specialist performs a wide variety of technical duties, with minimal supervision, including the support of the Company's IT infrastructure with emphasis on Mac computers and Apple devices through diagnoses. A strong customer service mindset is the key to succeeding in this role.

How you will contribute :

• Expert user Support for Apple devices and Mac laptops (MacOS and iOS)
• Deskside support for approximately 100 internal users
• Remote support for approximately 50 offsite users (local and global offices) via phone or remote assistance
• Assist with onboarding new users, configuring Apple devices, and integrating them into company systems
• Setup iPhones and Mac Outlook to synchronize to M365 Exchange
• Provide support with various Apple devices (iPhones / iPad / Apple watch)
• Install, configure, troubleshoot and customize M365 Outlook for Mac per user's preferences
• Track and monitor existing and potential computer problems. Analyze, research, and assist with resolving technical problems with software and hardware
• Maintains hardware and software asset library for the IT department
• Manage multiple helpdesk requests for assistance concerning desktop, laptop, printer, and other computer-related problems
• Provide training to end-users on the effective use of Apple products and software, helping them maximize productivity
• Take ownership of tasks and follow through to ensure complete resolution
• Develop desktop procedures and training guides
• Network Administration / Engineering Duties
• User / Group Administration tasks including adding new users, groups, and rights using Active Directory for Mac laptops using Jamf
• Administer and configure enterprise-level Apple services (e.g., Apple Business Manager, Apple School Manager)
• Develop and maintain device imaging and provisioning processes to streamline new device setup
• Microsoft 365 E-mail Support including add / remove users, distribution list, and archiving of e-mails
• Regular monitoring / response on cybersecurity alerts / notifications
• Support and troubleshoot VPN for Mac client issues
• Maintain Mac Network Printing. This includes basic queue administration, monitoring of traffic, and addition / deletion of print queues as needed
• Assist in installing / configuring wireless network solutions
• Preliminary support functions in internal web application
• Assist IT Manager in various network administration and monitoring activities

Qualifications

This position is scheduled Monday through Friday and follows an Alternative Workweek Schedule.

Hourly Range : $30.00 to $38.00 (DOE)

To learn more, visit us at www.munchkin.com.

Equal Opportunity Employer

Munchkin welcomes and values what makes everyone unique. We're proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.

Applicant Privacy Statement

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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