Lead Specialist - Area Account Mgt

Area Account Manager

The position of Area Account Manager is a key member of the sales and operations team. This position requires a proven leader with a strong business acumen, excellent communication and relationship-building skills and a passion for success.

This position is primarily responsible for their area strategy, growing our existing customer base and EBITDA, exhibiting role model behaviors, exceeding our customers' expectations by maintaining our philosophy of going above and beyond by exemplifying superior customer service standards.

Territory will be Tennessee and Mississippi.

Essential Duties and Responsibilities :

• Represents Sunoco LP, and its portfolio of brands, products and services with credibility and integrity. Acts as a business advisor, consultant and credible source of industry and market knowledge. Understands and can communicate the Sunoco LP strategy.
• Provides the highest standards of professionalism pertaining to in-person, phone and email etiquette, responding to each in a prompt and timely manner.
• Advocates for our customer, dedicated to understanding their concerns and appropriately addressing each. Collaborates with other departments to resolve customer concerns satisfactorily for both the customer and the company.
• Provides superior customer service by responding efficiently and in a timely manner.
• Accountable for completing renewals of expiring fuel supply agreements.
• Review monthly P&L statements and volume analysis for all locations and present results and strategy.
• Ensures compliance with Sunoco LP and partner brand programs such as brand image standards, loyalty programs, advertising campaigns.
• Develops and initiates action plans for sites not in compliance with Sunoco LP and partner brand standards.
• Assists with communication regarding Sunoco LP and partner brand technology upgrades.
• Escalates severe or outstanding maintenance issues. Ensures each receives appropriate attention and is resolved satisfactorily.
• Effectively utilizes technology, programs, platforms (i.e. Salesforce, PowerBI, Concur, etc.) for all phases of the sales process.
• Manages preparation of annual budget, and growth capital requirements for area and assigned key customers.
• Develops strategy for specific geography to deliver growth objectives.
• Sets an example for customers in the management of Health, Environment and Safety. Conducts or coordinates training as necessary. Corrects areas of non-conformance to assure full compliance in all areas of HES.
• Provides on-going communication to management on competitive information, pricing and relevant market changes.
• Grows sales and participation in the value-added programs (APlus Franchise, loyalty, fleet and other income).
• Develops site-level strategic plans focused on delivering increased EBITDA, Free Cash Flow and organic sales growth.
• Develops reports and metrics based on outcomes of business operations and develops initiatives to maximize operational effectiveness.

Education and / or Experience, Knowledge, Skills & Abilities :

Working Conditions :