Client Development Analyst, Technology, Media, Telecommunications & Services Practice, North America

Client Development Analyst

The Client Development Analyst (CDA) will be responsible for supporting varied client development and business generation projects for the Technology, Media, Telecommunications & Services (TMTS) Practice in North America and globally. Working closely with consultants, senior associates and associates primarily in the TMTS as well as interacting with other Industry & Functional Practices. The Analyst will perform in-depth research, prepare original analysis and insights, develop bespoke capabilities documents (quals), handle other assignments as directed and ensure content is adequately and regularly stored and distributed to relevant audiences. Over time, it is expected that the Analyst will develop expertise in tracking industry trends, CEO succession and assisting in developing insights. We are looking for someone who is energized by a full plate, thrives on momentum, and instinctively looks for ways to add value without being asked.

This role will be based in any North America city with a Spencer Stuart office, supporting the whole of the North America TMTS region (U.S., Canada and Mexico).

Key Relationships

Reports to Client Development Manager, NA TMTS Practice

Team Members Global Practice Director, TMTS

Client Development Senior Analyst, NA TMTS

Other key relationships

TMTS North America Practice Leader

TMTS Practice Consultants, Associates, Analysts, Executive Engagement Administrators

Other Client Development Managers, Analysts & Senior Analysts across Practices and Regions

Key Responsibilities

• Support the creation of business development content and insights for pitches, relationship building and strategic account planning.
• Assist in the creation of tailored pitch decks and client-facing business development materials, based on a solid understanding of the potential client / client's industry, including specific information regarding the "value proposition" (strategy, competitive landscape, culture insights, etc.). Develop insightful and sophisticated presentation materials in partnership with consultants, Client Development Manager and / or cross-function client development teams.
• Carry out research and analysis and liaise with consultants and client development team to support the creation and presentation of talent insights and market trends across all stages of prospecting from new leads to competitive presentations.
• Assist in managing the practice's knowledge infrastructure and content libraries. Help maintain tools and systems to assist in centralizing and organizing business development materials and presentations, credential lists, case studies, etc.
• Share learnings from pitches and business development initiatives across the CDT team to ensure we are continuously refining and improving our processes, responsiveness and pitch effectiveness.
• Respond to content queries received from consultants and teams and deliver resources that prepare them for success.
• Conduct research to support the creation of intellectual capital / value adding thought pieces.
• Use quantitative and qualitative information to clearly communicate and present data / details, as part of building talent insights, market trends and thought pieces.
• Develop a solid understanding of the TMTS industry and its sectors, as well as the firm's service offerings and the "SSI value proposition" (differentiation, competitive landscape, strengths, and weaknesses). Synthesize information accurately, so that it is easily incorporated into a readable, client-ready documents, pitches and RFPs.
• Monitor and track relevant market developments within the TMT&S industry, including competitive intelligence, company updates, and executive transitions across the Americas, as part of proactive BD initiatives.

Ideal Candidate

The CDA will be a proactive client-service oriented business partner with a passion for research and delivering timely, high-quality results. He / she will possess outstanding analytical and problem solving skills, with a track record of performing business research and impactfully presenting findings. The ideal candidate will be graceful under pressure, an excellent multitasker, and thrive in fast-paced environments where competing demands are the norm.

Required Qualifications

Successful candidates will be self-directed, collaborative, team-spirited, comfortable with ambiguity, highly organized, detail-oriented and demonstrate strong project management skills.

In addition, they will demonstrate passion and ability for working with people, communicating clearly, approaching challenges with maturity and a positive attitude, and collaborating within a global team to drive greater business performance. They will be graceful under pressure, enjoy fast-paced environments, and be excellent multitaskers to partner directly with our consultants and associates across the TMTS Practice.

Finally, successful candidates will demonstrate business acumen and good problem-solving skills.

Minimal 1-3 years of full-time experience in an international corporate environment, ideally at a professional services or consulting Firm. Knowledge of (or a strong interest in) Technology, Media, Telecommunications, Technology services and Consulting; leadership and talent consulting is a bonus.

Proficiency with MS Office applications (Excel, PowerPoint, Word, and CoPilot or other AI tools), with ability to create sharp and thoughtfully designed client-ready presentations in PowerPoint. Ideally, has experience contributing to research efforts that include analyses of business and industry trends and has delivered research-driven, client ready insights in a visual, impactful way. Experience with Tableau is a bonus.

Experience with collecting and organizing information from databases and / or internet resources. Ability to analyze and synthesize data into other formats. Familiar with business reference resources such as Capital IQ, LinkedIn, BoardEx etc.

An undergraduate / Bachelor's degree.

Critical Capabilities for Success

Work Management :

Is client-minded; understands and demonstrates the requirements (skills and know-how) of the role; is efficient (prioritizes own time and manages resources) and productive (focuses on driving results). Successful analysts do this through their :

Problem Solving :

Synthesizes research for business development initiatives, client-facing materials or intellectual capital initiatives and provides an insightful point of view as measured by quality and timeliness of contribution to the project objectives. The successful candidate will do this while dealing with short timelines and limited information by :

Stakeholder Management :

Communicates effectively both in writing and verbally; has mature presence and is able to build broad-based relationships. Demonstrates strong networking capabilities. Successful analysts do this by leveraging their :

Industry & Functional Knowledge :

Obtains and incorporates knowledge to build a meaningful area of expertise. Is comfortable in navigating industry contexts, stays informed on sector developments, effectively leverages the Firm's capabilities. Successful Analysts do this by leveraging :

Developing Self and Others :

Seeks and provides feedback, coaching and mentoring to improve performance and productivity, modifying own performance or behavior based on input; engages and empowers others. Successful Analysts do by :