Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.

Responsibilities :

• Respond to incoming calls and assist veterans with membership renewals and inquiries.
• Accurately input data from conversations into the system while maintaining attention to detail.
• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.
• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.
• Ensure compliance with company policies and procedures while interacting with customers.
• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Maintain an attentive and empathetic demeanor during all interactions.
• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.

Requirements :