Customer Service Representative

This position provides order entry for phone, emailed and faxed orders. Key responsibilities include answering the phone, processing incoming customer requests and providing departmental support.

This job contributes to organizational success by :

• Input all customer orders received by phone, fax or email
• Resolve issues with orders
• Enter customer complaints into TrackWise within same day for escalation to investigator
• Submit lost order information
• Collaborate with internal partners to resolve customer concerns and establish strong working relationships
• Provide customer support including, but not limited to, quotes, invoice requests, transportation questions, follow up
• Understand and adhere to all applicable ISO SOPs, work instructions and company policies
• Perform other duties as assigned
Job Requirements :
• Hybrid role
• High School diploma required
• College degree preferred
• Minimum one year of customer service experience
• Solid verbal and written communication skills
• Accurate data entry and keyboarding skills including proficiency with numerical keypad and 60-80 wpm on computer
• Demonstrated attention to detail
• Basic proficiency with computers, phone systems, and databases (including Excel, Word, JDE, Cognos, inContact, and TrackWise)
• Knowledge of production within Envigo :

Models and Locations

Inotiv is a growing contemporary drug discovery and development company where we "Play to Win" in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There's an opportunity for everyone at all phases of a career, each individual's unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people's lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world.

Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more!

Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.