Assistant Resort Manager
Job Category : Hotel Operations
Location : Treasure Island Resort & Casino, Welch, MN 55089, USA
Pay Rate : $57,200 starting salary
- Please note a resume is required for this position.
Essential Duties and Responsibilities
Hire, schedule, train, coach, and evaluate staff and conduct performance reviewsDirect daily work activities, and inspect completed work for conformance to standardsAssist manager with developing an annual budget, scheduling, and ordering suppliesEnsure an environment that is safe and pleasant for patronsAssume the duties of lifeguard, waterpark lead attendant, pool attendant, and spa receptionist when necessaryIdentify and assist in emergency situations, including reporting to necessary departmentsConduct in-service training or other training sessionsCoordinate, schedule and maintain records required for Waterpark and spa personnel, equipment and operationsInspect all areas of waterpark and spa and report issues / concerns to managementDevelop programs to improve the Waterpark and spa and increase patronagePromote, offer instruction or speak to groups about the Waterpark and spa at Treasure Island or other remote locationsCrosstrain and assist in other Hotel Operations departments, including the Bowling Center, Hotel Front Office, Hotel Housekeeping, RV Park and Marina.Knowledge and Certification, Skills and Abilities
Required Knowledge and Certification :
High School Diploma / GED or equivalent experience2 years supervisory experience2 years of Lifeguard experience, or combination coaching, lifeguard and instructorCurrent Red Cross Lifeguard Certification and Lifeguarding Instructor Course CertificationPreferred Knowledge and Certification :
Certified Pool Operator License2 years cash handling experienceRequired Skills :
Accurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesStrong computer skills Microsoft Office (Word, Excel and Outlook) and WindowsExcellent written, verbal and interpersonal communication skillsExcellent problem solving skillsConflict resolution skillsRequired Abilities :
Ability to work fast and efficientlyAbility to follow and enforce established dress code policies and practice and enforce good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous mannerAbility to handle conflict with internal as well as external guests in a high stress, high volume environmentAbility to manage departmental budget and control labor and expensesAbility to manage projects in a timely and efficient mannerAbility to enthusiastically and professionally sell resort features both on and off propertyAbility to speak in a clear, concise and pleasant voiceAbility to develop and implement standard operating proceduresAbility to explain and enforce resort safety standards to team members and guestsPhysical Demands
Must be able to walk, stand or sit for long periods throughout the dayMust be willing to work in waterpark atmosphere, noise, humidity, wet environmentMust have a good sense of balance, and be able to bend and kneel and stoopMust be able to reach and twist (routinely)Must be able to push, pull and grasp objects (routinely)Must be able to independently lift (up to 50 pounds (routinely)Must have manual dexterity necessary to manipulate waterpark features, safety equipment, POS system and administer First AidMust be able to perform repetitive hand and wrist motionsMust be able to navigate stairs and work at high elevationsMust have good eye hand coordinationWorking Environment
Work is performed in the Waterpark and spa which includes flashing lights, frequent loud noises, water and humidity, and pool chemicals, some outdoor work is required and may require going onto the gamin floor which includes cigarette smokeMust be willing to work a flexible schedule including all shifts, weekends and holidaysOccasionally must deal with angry or hostile individualsHigh volume direct public contact