Help Desk ManagerBETA Systems International • Baltimore, MD, US
Help Desk Manager
BETA Systems International • Baltimore, MD, US
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job_description.job_card.job_descriptionBachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related scientific / technical discipline OR 3 years of equivalent experience in a related field Master's Degree preferred Experience : Minimum 7 years of experience managing a Help Desk At least 5 years managing help desks in multi-server environments Proven experience in information systems development, networking, client / server environments, or related fields Experience supervising help desk employees Technical Knowledge : Comprehensive knowledge of PC operating systems (e.g., DOS, Windows) Strong understanding of networking and mail standards Familiarity with multi-server environments Skills : Excellent oral and written communication abilities Demonstrated positive customer service attitude Strong leadership and personnel management skills Ability to work effectively with state agencies and multiple contractors Work Environment Onsite work required at Maryland state agency office locations Support for 25 locations statewide Multi-user, LAN-based Microsoft Windows environment Collaborative environment working with state staff and contractors Powered by JazzHR
Location :
- Maryland - Onsite / Hybrid Position Position Overview We are seeking an experienced Help Desk Manager to lead and oversee help desk operations for a Maryland state agency.
- This position requires onsite presence to provide daily supervision and hands-on support across multiple state office locations.
- The ideal candidate will have extensive help desk management experience in multi-server environments and a strong customer service orientation.
Key Responsibilities Provide daily onsite supervision and direction to help desk staff supporting 300+ users across 25 agency locations statewide Manage personnel who serve as the first point of contact for troubleshooting hardware and software issues Oversee phone and in-person support for email, directories, standard Windows desktop applications, and network services Lead help desk operations for PC and printer problem resolution Ensure effective communication and coordination with agency staff, contractors, and other state agencies Maintain high standards of customer service across all support interactions Required Qualifications Education :
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Help Desk Manager • Baltimore, MD, US
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