Shift Lead (KFC)
Las Vegas PetroleumAsh Fork, AZ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionEnsure excellent customer service by overseeing interactions with guests, resolving complaints, and ensuring customer satisfaction. Lead by example in providing outstanding customer service and maintaining a positive atmosphere in the restaurant. Address any customer concerns or complaints promptly and professionally, ensuring that customers leave satisfied. Ensure that all customers receive their orders quickly and accurately. Manage the restaurant’s operations during your shift, ensuring tasks are completed on time and to standard. Monitor the flow of operations, ensuring that staff is deployed effectively to meet customer demands. Ensure food preparation and service are carried out according to KFC’s quality and safety standards. Maintain the cleanliness and organization of the restaurant, including the dining area, kitchen, and restrooms. Assist in inventory management and control, ensuring that adequate supplies are available and waste is minimized. Check stock levels throughout the shift and communicate with management regarding any supply shortages or needs. Ensure that products are stored properly and in accordance with health and safety regulations. Ensure compliance with all health, safety, and sanitation regulations during your shift. Maintain food safety standards, ensuring that food is prepared and served at the correct temperature and in the proper portions. Regularly check the cleanliness of the restaurant, including the kitchen, dining area, and restrooms. Perform safety checks to ensure the restaurant is a safe environment for both employees and customers. Ensure proper cash handling during the shift, including register operations, cash drops, and daily sales reporting. Monitor labor costs during the shift to ensure staffing levels align with customer traffic. Assist in managing the restaurant’s operational costs by minimizing waste and ensuring proper stock control. Handle issues as they arise during the shift, such as employee concerns, customer complaints, or operational challenges. Make decisions to resolve problems quickly and effectively while ensuring customer satisfaction and operational efficiency. Escalate any significant issues or concerns to the Assistant Manager or Restaurant Manager. Assist with opening and closing the restaurant as needed, ensuring that all operational tasks are completed. Participate in team meetings, sharing feedback and suggestions for improvement. Support management in implementing new policies, procedures, or promotional activities. Experience : 1-2 years of experience in the quick-service restaurant industry or a similar role is preferred. Previous experience in a supervisory or leadership role is a plus. Skills : Strong leadership and communication skills. Excellent customer service skills and the ability to resolve customer issues effectively. Ability to manage multiple tasks in a fast-paced environment. Strong organizational skills and attention to detail. Ability to motivate and guide a team to achieve operational goals. Education : High school diploma or equivalent is required. Some college or additional certifications in food safety or customer service may be beneficial. Physical Requirements : Ability to stand for long periods and move throughout the restaurant. Ability to lift up to 25 pounds and perform tasks requiring physical stamina. Ability to work in a fast-paced environment and handle multiple responsibilities simultaneously.
Key Responsibilities :
1. Team Supervision & Leadership :
- Supervise and coordinate the activities of the restaurant team during your shift.
- Ensure all team members are completing tasks efficiently and according to KFC’s standards.
- Provide support and guidance to staff members, ensuring they maintain a positive and productive attitude.
- Handle staff issues, such as scheduling, performance concerns, and task assignments during your shift.
- Assist with training new employees on their roles and company procedures.
2. Customer Service & Satisfaction :
3. Operational Efficiency :
4. Inventory & Stock Management :
5. Health & Safety Compliance :
6. Financial Accountability :
7. Problem-Solving & Decision Making :
8. Additional Responsibilities :
Qualifications :
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Shift Lead • Ash Fork, AZ, US
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