3PL Customer Service Representative : 369504
JobsRUs.comOakland, CA, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBasic understanding of clerical and administrative procedures. Excellent written and verbal communication skills. Excellent organizational and time management skills. Ability to solve problems as they arise. Must be able to perform each essential duty and follow simple instructions. Dependable & self-motivated team player Advanced skills using 10key typing. High school diploma or GED and two years’ related experience. Experience in the distribution / fulfillment environment is preferred. Knowledge of Microsoft Office / Outlook / Warehouse Management System (WMS) Have excellent oral and written communication skills Ability to cross train others Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing. Must be able to be professional at all times and flexible with changing situations. Must be able to communicate effectively orally and in writing Upholds organizational values
Job Description
Job Description
Position : Logistics / Availability CSR
Pay : $20 per hour
Schedule : Monday - Friday; 7 a.m. - 3 : 30 p.m. + OT as needed
Summary / Objective :
The Clerk will track and trace containers for availability and scheduled appointments with the terminals to pick up and return.
Essential Functions :
- Must respond to all inquiries from customers in a courteous and effective manner.
- Check Oakland terminal systems for drayage availability.
- Confirm gate fees are cleared to pull containers from the terminals.
- Track and trace containers; update ETAs in system.
- Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export purposes are compliant and correct.
- Answers Customer queries regarding availability of drayage services and deliveries in progress.
- Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
- Contact terminals for container issues.
- Create daily reports for customers, ensuring accuracy in all reports provided.
- Create pickup appointments for import loads and return of empties.
- Work closely with the brokerage division, providing daily work assignments. Updating throughout the day as new work becomes available.
- Performs other related duties as assigned.
Required Skills / Abilities :
Required Education and Experience :
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Customer Service Representative • Oakland, CA, US
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