Collections Specialist

A company is looking for a Collections Specialist to manage customer accounts and negotiate payment terms.

Key Responsibilities

Negotiate repayment options for delinquent accounts and manage hardship assistance

Handle inbound and outbound calls efficiently in a blended call center environment

Utilize CRM software to maintain accurate records of customer interactions and account updates

Required Qualifications

Bachelor's Degree in any field or equivalent work experience

Minimum of two years of experience in Loss Mitigation, Debt Settlement, or Consumer Collections

Solid knowledge of loan concepts, including amortization and account reconciliation

Experience in negotiating Forbearance and Loan Modification Agreements

Proficiency in Microsoft Office, particularly Word and Excel