Talent.com
Senior Associate, Customer Success Readiness Program Management

Senior Associate, Customer Success Readiness Program Management

athenahealthBoston, MA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Senior Associate, Customer Success Readiness Program Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Associate of Customer Success Readiness Program Management to join our Customer Success division. In this role, the Senior Associate will play a critical enabling role within the division while supporting program managers by executing frontline issue management, surfacing insights from customer data, and coordinating readiness activities across teams. This individual will help enable Managers and Senior Managers to focus on strategic planning, stakeholder engagement, and program evolution, while the Senior Associate ensures day-to-day execution and visibility into program performance.

The Senior Associate of Customer Success Readiness Program Management opportunity is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about improving customer outcomes through operational excellence.

Job Responsibilities

  • Compile and analyze data related to customer satisfaction, issues, and performance on offerings
  • Streamline data insight into actionable feedback loops to influence operational and product enhancements
  • Support business reviews and executive leadership update preparation with data summaries and visualizations
  • Monitor and triage issues, escalations, and attrition remediations raised by Onboarding Success Managers, Customer Success Managers, and service teams
  • Coordinate cross-organizational resolution efforts for any issues, escalations, and attrition remediations that can be addressed by Customer Success teams
  • Maintain issue logs and ensure timely follow-up and closure
  • Assist in creating and updating Customer Success Readiness artifacts like onboarding playbooks, training materials, and internal communications
  • Provide subject matter expertise on new and evolving offers to support cross-organizational project execution
  • Attend cross-functional meetings and document action items and follow-ups
  • Facilitate communication between CS teams and other go-to-market functions
  • Help maintain shared resources such as team folders, community pages, and knowledge bases

Typical Qualifications

  • Bachelor's Degree or equivalent experience
  • 2+ years of experience in Customer Success, Program Coordination, Operations, or Analytics
  • Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI)
  • Experience working in cross-functional environments and managing multiple priorities
  • Strong analytical and problem-solving skills
  • Proficient in Excel, including using pivot tables and functions (VLOOKUP) to analyze complex and large datasets
  • Excellent written and verbal communication
  • Highly organized with attention to detail
  • Comfortable working with ambiguity and adapting to change
  • Collaborative mindset and ability to build relationships across teams
    • serp_jobs.job_alerts.create_a_job

    Program Associate • Boston, MA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Program Manager, Customer Success

    Program Manager, Customer Success

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Manager, Scaled Customer Success & Support.Key Responsibilities Build and lead the Scaled Tier 3 program, ensuring continuous evolution and effective management...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Senior Associate, Group

    Customer Success Senior Associate, Group

    athenahealthBoston, MA, US
    serp_jobs.job_card.full_time
    Senior Customer Success Associate.Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Customer Success Organization is f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Lead - Customer Success

    Lead - Customer Success

    FreshworksBoston, MA, US
    serp_jobs.job_card.full_time
    With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are pow...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Director, Customer Strategy & Execution

    Associate Director, Customer Strategy & Execution

    VertexBoston, MA, US
    serp_jobs.job_card.full_time
    Commercial Strategy & Execution Lead.Vertex is seeking an experienced commercial leader to implement field sales and non-personal promotion tactics in support of the Pain Business Unit (BU).The Cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Licensed Mental Health Therapist (LCSW, LICSW, LMHC, LMFT) - North Scituate, MA

    Licensed Mental Health Therapist (LCSW, LICSW, LMHC, LMFT) - North Scituate, MA

    LifeStance HealthNorth Scituate, MA, US
    serp_jobs.job_card.full_time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Director, Program Management

    Associate Director, Program Management

    Fulcrum TherapeuticsCambridge, MA, US
    serp_jobs.job_card.full_time
    Associate Director, Program Management.Fulcrum") is a clinical-stage biopharmaceutical company focused on developing small molecules to improve the lives of patients with genetically defined rare d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Program Associate

    Customer Success Program Associate

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Associate, Customer Success Readiness Program Management.Key Responsibilities Compile and analyze data related to customer satisfaction and performance Streamli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Program Management Associate

    Program Management Associate

    Clearance JobsHanscom Afb, MA, US
    serp_jobs.job_card.full_time
    Quantech has an immediate opening for a Program Manager supporting the C3I&N Directorate located at Hanscom AFB, MA.Specific duties include but are not limited to the following : .The Candidate shall...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Stabilization & Success Program Manager

    Stabilization & Success Program Manager

    BAGLYBoston, MA, US
    serp_jobs.job_card.full_time +1
    Stabilization & Success Program Manager.BAGLY Founded in 1980, BAGLY (the Boston Alliance of LGBTQ+ Youth) is a youth-led, adult-supported social support organization, committed to social justice a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Customer Success (Audit, Risk & Compliance).Key Responsibilities Lead and develop a team of Customer Success Managers, fostering accountability and cont...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Sales & Customer Success Associate

    Sales & Customer Success Associate

    XRHealthNeedham, MA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    At XRHealth, we’re redefining how healthcare is delivered.Using immersive virtual reality (VR) and digital health technology, we empower patients and providers with cutting-edge therapeutic t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Therapist (LCSW, LICSW, LMHC, LMFT)- Child or Adult - Greenbush, MA

    Licensed Therapist (LCSW, LICSW, LMHC, LMFT)- Child or Adult - Greenbush, MA

    LifeStance HealthGreenbush, MA, US
    serp_jobs.job_card.full_time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Therapist (LCSW, LICSW, LMHC, LMFT) - Gloucester, MA

    Licensed Therapist (LCSW, LICSW, LMHC, LMFT) - Gloucester, MA

    LifeStance HealthGloucester, MA, US
    serp_jobs.job_card.full_time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Therapist (LCSW, LICSW, LMHC, LMFT) - Greenbush, MA

    Licensed Therapist (LCSW, LICSW, LMHC, LMFT) - Greenbush, MA

    LifeStance HealthGreenbush, MA, US
    serp_jobs.job_card.full_time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Associate Manager

    Customer Success Associate Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Manager- Customer Success.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Ensure delivery assurance by collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Leadership Development Program Associate

    Leadership Development Program Associate

    Pursuit AerospaceNewburyport, MA, United States
    serp_jobs.job_card.full_time +1
    Founded on a commitment to relentless, continuous operational improvement and extraordinary customer service, we at Pursuit Aerospace pride ourselves on competitive cost structures, exceptional on-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Associate Director - Program Management

    Associate Director - Program Management

    RaytheonCambridge, MA, US
    serp_jobs.job_card.full_time
    Associate Director Program Management.At RTX BBN Technologies, our scientists and engineers in diverse disciplines collaborate to push the boundary of science and technology.We then apply that und...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days