Claim Center Representative

Claim Center Representative In Operations

As a Claim Center Representative in Operations, you will be part of a diverse team accountable for providing back-office support to NA Claims and contributing to the achievement of delivering an exceptional client experience. The main function of the Claim Center Representative is to perform claim file maintenance, manage forms and correspondence and claim reporting within a fast-paced, deadline-oriented environment.

Job Responsibilities include :

• Processing assigned work according to defined workflows and guidelines to deliver a quality product and internal customer service.
• Ability to balance both quality and productivity expectations within a high-volume, transactional work environment to help meet business and customer service demands.
• Ensure that all activities performed are documented completely and accurately.
• Recognize, prioritize, and escalate priority requests according to established guidelines.
• Create and maintain accurate productivity logs for the purpose of tracking department results.
• Critical Communications with our business partners to meet customer requirements.